Detalhes bibliográficos
| Ano de defesa: |
2015 |
| Autor(a) principal: |
Macedo, Valéria
 |
| Orientador(a): |
Santos, Neusa Maria Bastos Fernandes |
| Banca de defesa: |
Não Informado pela instituição |
| Tipo de documento: |
Dissertação
|
| Tipo de acesso: |
Acesso aberto |
| Idioma: |
por |
| Instituição de defesa: |
Pontifícia Universidade Católica de São Paulo
|
| Programa de Pós-Graduação: |
Programa de Estudos Pós-Graduados em Administração
|
| Departamento: |
Faculdade de Economia, Administração, Contábeis e Atuariais
|
| País: |
BR
|
| Palavras-chave em Português: |
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| Palavras-chave em Inglês: |
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| Área do conhecimento CNPq: |
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| Link de acesso: |
https://tede2.pucsp.br/handle/handle/1142
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Resumo: |
The main objective of this work was to study the typology of the role of the knowledge worker. Theoretical basis of literature devoted to knowledge and knowledge management process-oriented studies of Hädrich (2008) and Reinhardt et al. (2011), this study sought to address the dynamics of activities carried out by the knowledge workers during their work routines and the main processes typical of the articulated knowledge of those professional activities with the support of the (ICT).42 researchers participated in the research and teaching staff engaged in university and research institutes in biotechnology and computer science. Data analysis using quantitative descriptive method has shown that the most important role was the Retriever, and the process of knowledge Acquisition is typical. The results enabled the understanding of differentiated by gender role behavior and by area of actuation. Users are the ICT-intensive to their routines, but the interaction with the networked environment is still small. The overall result of the study reinforces good adhesion of the typology and highlights the use of these tool benefits organizations in the best allocation of knowledge workers to reach important intangible results in their strategic projects |
