Detalhes bibliográficos
| Ano de defesa: |
2012 |
| Autor(a) principal: |
Lopes, Leonardo |
| Orientador(a): |
Mañas, Antonio Vico |
| Banca de defesa: |
Não Informado pela instituição |
| Tipo de documento: |
Dissertação
|
| Tipo de acesso: |
Acesso aberto |
| Idioma: |
por |
| Instituição de defesa: |
Pontifícia Universidade Católica de São Paulo
|
| Programa de Pós-Graduação: |
Programa de Estudos Pós-Graduados em Administração
|
| Departamento: |
Faculdade de Economia, Administração, Contábeis e Atuariais
|
| País: |
BR
|
| Palavras-chave em Português: |
|
| Palavras-chave em Inglês: |
|
| Área do conhecimento CNPq: |
|
| Link de acesso: |
https://tede2.pucsp.br/handle/handle/1048
|
Resumo: |
Increasingly important for an organization, the Information Technology (IT) has undergone profound changes in recent decades because the speed with which its new technologies appear has been increasing. In this context, organizations must be prepared to implement these technologies, on the form of projects, as quickly and effectively as possible. In a competitive environment, a company's IT project must provide results before its competitors. Therefore, it can be noted that the delivery of a project on time, ever shorter, is essential for a company to keep ahead of competitors. Considering these observations, the main purpose of this study is to explore how failures in IT project stakeholder management may impact, directly or indirectly, the deadlines of these projects. The exploration of the delays through the stakeholder's theory is one possible approach to study the issue, being the management of stakeholders, including the communication, considered the main shortcoming of project managers. The empirical research, qualitative in nature, is of the exploratory type and counted with the participation of IT project managers and managers of IT project managers, who answered a semistructured interview and provided documents in support of the research. The transcripts of the interviews as well as the provided documents were used for the analysis of data content. As a final result of this study, the main failures in the stakeholder management that may compromise mostly indirectly the timely delivery of IT projects are identified and explored. Finally, the limitations of this study and suggestions for future research are presented |
