Detalhes bibliográficos
| Ano de defesa: |
2011 |
| Autor(a) principal: |
Faria, Susan de
 |
| Orientador(a): |
Famá, Rubens |
| Banca de defesa: |
Não Informado pela instituição |
| Tipo de documento: |
Dissertação
|
| Tipo de acesso: |
Acesso aberto |
| Idioma: |
por |
| Instituição de defesa: |
Pontifícia Universidade Católica de São Paulo
|
| Programa de Pós-Graduação: |
Programa de Estudos Pós-Graduados em Administração
|
| Departamento: |
Faculdade de Economia, Administração, Contábeis e Atuariais
|
| País: |
BR
|
| Palavras-chave em Português: |
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| Palavras-chave em Inglês: |
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| Área do conhecimento CNPq: |
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| Link de acesso: |
https://tede2.pucsp.br/handle/handle/978
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Resumo: |
The objective of this presentation is to provide a venue for the dissemination of knowledge in the operational capital market s area, known as Back Office . The Back Offices are customary in financial institutions and act as custodians or managers of Investment Funds. The purpose of the study is to find a solution to the problem experienced in this area every time an experienced employee and knowledge holder leaves the institution with no one ready for immediate replacement. The turn-over , a term used to explain the loss and replacement of these personnel, occurs frequently, exposing the institution to the risk of knowledge loss. The transmission of this valuable knowledge from one employee to another is an essential factor to lower operational risk and increase the competitive advantage of both the institution and its professionals. In order to accomplish this task, it was necessary to revitalize the importance of Knowledge Management and Organizational Learning as an example of knowledge´s dissemination as well as process continuity. Knowledge Management and Organizational Learning used the Derivative instruments due to the degree of diversity and complexity of its models and also due to the challenges posed by the last economic crisis in 2008 in which many people were questioning what Instruments Derivative was after all. After extensive bibliographical research done based on the principles from both theories, Knowledge Management and Derivatives, was found to be the main derivative instruments traded in the market. For this reason, it was selected as the model for the knowledge s dissemination plan which is broken down in three steps: 1- Identification of the critical areas where people work with those assets; 2- Knowledge mapping to establish who currently has the knowledge and who needs additional training; 3- Dissemination of the knowledge among the people in the Back Office area. This model is simple, practical and does not require additional cost. The model uses current institution´s resources to train different teams in the performance of its duties. The implementation of this program will help to lessen the previous impact caused to the institution by the loss of trained professionals |
