A visão dos gestores acerca da contribuição do Programa de Capacitação Gerencial realizado no Hospital do Servidos Público Municipal

• Ano de defesa: 2011
• Autor(a) principal: Patricio, Wanise Aparecida da Cunha
• Orientador(a): Karsch, Ursula Margarida
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Pontifícia Universidade Católica de São Paulo
• Programa de Pós-Graduação: Programa de Estudos Pós-Graduados em Serviço Social
• Departamento: Serviço Social
• País: BR
• Palavras-chave em Português: Hospital do Servidor Público; Capacitação; Gestão; Educação permanente
• Palavras-chave em Inglês: Training course; Management; Continuing education
• Área do conhecimento CNPq: CNPQ::CIENCIAS SOCIAIS APLICADAS::SERVICO SOCIAL
• Link de acesso: https://tede2.pucsp.br/handle/handle/17509

This study presupposes that a hospital manager performing patient care activities and support functions plays a fundamental role in the employees work. This paper seeks to verify to what extent the training courses provided by Servidor Público Municipal Hospital (HSPM) in São Paulo, Brazil, can foster continuing education using problematization as a tool and therefore contribute to improving the managers practice in their work routine. For this study, nine managers who attended the hospital s training courses in 2009 were interviewed. Their responses were analyzed according to six guidelines as described by MARSIGLIA (online) and sought to draw subsidies that can somehow enhance future training courses geared to continuous quality improvement of healthcare. Despite a few hurdles found, we concluded that overall our hypothesis could be confirmed. In other words, management training courses have introduced new concepts and practices, although they do not always equip managers with the necessary tools to integrate theory and practice