Ferramentas de diagnóstico da análise do comportamento nas organizações: uma análise do PDC, do PDC-HS e do PDC-Safety

• Ano de defesa: 2020
• Autor(a) principal: Bergmann, Andreia
• Orientador(a): Gianfaldoni, Mônica Helena Tieppo Alves
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Pontifícia Universidade Católica de São Paulo
• Programa de Pós-Graduação: Programa de Estudos Pós-Graduados em Psicologia Experimental: Análise do Comportamento
• Departamento: Faculdade de Ciências Humanas e da Saúde
• País: Brasil
• Palavras-chave em Português: Desempenho - Avaliação; Comportamento organizacional; OBM
• Palavras-chave em Inglês: Performance - Evaluation; Organizational behavior; Performance Diagnostic Checklist; Organizational behavior management
• Área do conhecimento CNPq: CNPQ::CIENCIAS HUMANAS::PSICOLOGIA
• Link de acesso: https://repositorio.pucsp.br/jspui/handle/handle/24174

Performance management is the field of organizational behavior management (OBM) that studies individual or collective behavior in order to improve working conditions and employee productivity. The field has developed different evaluation tools to indicate possibilities for improvement. This research assessed three performance tools: (a) Performance Diagnostic Checklist (PDC); Performance Diagnostic Checklist – Human Services (PDC-HS); and (c) Performance Diagnostic Checklist – Safety (PDCSafety) through articles that have either applied the tools or discussed them theoretically. The assessment aimed to evaluate: (a) the methodological accuracy; (b) its prerequisites and when they are proposed; and (c) whether the suggested literature for interventions provides necessary and sufficient elements. From this analysis, the following factors were pointed out in order to receive better descriptions: choice of tool, interviews with supervisors and observations of the target tasks, calculations to identify problems, and choice of interventions based on the results