Detalhes bibliográficos
| Ano de defesa: |
2014 |
| Autor(a) principal: |
Carvalho, Tiago Vieira de
 |
| Orientador(a): |
Sassi, Renato José
|
| Banca de defesa: |
Gaspar, Marcos Antonio
,
Calarge, Felipe Araújo
|
| Tipo de documento: |
Dissertação
|
| Tipo de acesso: |
Acesso aberto |
| Idioma: |
por |
| Instituição de defesa: |
Universidade Nove de Julho
|
| Programa de Pós-Graduação: |
Programa de Pós-Graduação de Mestrado e Doutorado em Engenharia de Produção
|
| Departamento: |
Engenharia
|
| País: |
BR
|
| Palavras-chave em Português: |
|
| Palavras-chave em Inglês: |
|
| Área do conhecimento CNPq: |
|
| Link de acesso: |
http://bibliotecatede.uninove.br/tede/handle/tede/207
|
Resumo: |
It began in 2008 a severe financial crisis that forced several industries to dramatically review their planning and decision-making processes. There are several methods to support decision-making, from methodologies as Business Process Management to the use of information systems as a Business Intelligence architecture. However, it is not enough just to have decision-making processes, it is important to use the best practices to get the best performance, either of the methodology or of the information system used. Among the best practices available, proper communication, information quality and corporate support are of great importance and influence in the corporate scenario. The objective of this work was to verify the results of the best practices application to support decision-making processes during financial crisis period on a company from chemical sector and other from financial sector. Multiple case study which included a questionnaire application in a chemical company and a action search in a financial company was held. It was concluded that the best practices application is relevant in both sectors studied, but in different ways where culture, nationality and company size proved to be influencers of the way that the best practices application occurred. |
