Big data e comunicação organizacional: novas fontes de dados disponíveis para reforçar o relacionamento com os públicos de interesse e apoiar os objetivos estratégicos

Detalhes bibliográficos
Ano de defesa: 2018
Autor(a) principal: BALDO, Wallace Chermont
Orientador(a): Bueno, Wilson da Costa
Banca de defesa: Capellozza, Alexandre, Terra, Carolina Frazon
Tipo de documento: Dissertação
Tipo de acesso: Acesso aberto
Idioma: por
Instituição de defesa: Universidade Metodista de Sao Paulo
Programa de Pós-Graduação: Comunicacao Social
Departamento: Comunicacao Social:Programa de Pos Graduacao em Comunicacao Social
País: Brasil
Palavras-chave em Português:
Palavras-chave em Inglês:
Área do conhecimento CNPq:
Link de acesso: http://tede.metodista.br/jspui/handle/tede/2121
Resumo: The study will investigate the impacts of big data systems on organizational communication. The general objective is to demonstrate how new information technology systems can transform and assist the planning and deployment of strategies in organizational communication. The specific objectives are: identify the components of organizational communication and the impacts generated by the new technologies on them; map new technological tools to capture and analyze data and their possible applications in organizational communication; contribute to broadening the understanding of moral, legal and ethical issues raised by the capture, storage and use of data by big data systems from stakeholders of the organization; explore specific cases. It is an original scientific work, non-quantitative, and non-experimental, developed accordingly to the constructivist perspective. It is characterized as an exploratory, bibliographical, documental, and telematics-based research, given to observe, record and analyze facts regarding the possibilities of using information technology systems by organizational communication professionals – in search of a broader view of the subject, not very studied, yet. The conclusion is that big data systems have the potential to lead a paradigm shift in corporate communication, which will require qualified personnel to translate the identified insights and, at the same time, should discuss and formulate guidelines to avoid misuse of data.