Gestão por resultados: implementação e institucionalização na prefeitura municipal de Osasco

• Ano de defesa: 2016
• Autor(a) principal: Pellicci, Luisa Aguiar
• Outros Autores: Martello Junior, Orlando
• Orientador(a): Franzese, Cibele
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Palavras-chave em Português: Gestão de recursos humanos; Estrutura organizacional; Perfis de servidores públicos; Escritórios setoriais
• Palavras-chave em Inglês: New public management; Human resource management; Organizational structure
• Link de acesso: http://hdl.handle.net/10438/17211

The initial objective of this thesis was to analyze the organizational structure conceived for the implementation of Results-Based Management by the city of Osasco, in particular in its sectoral units (called 'Local Offices'), which is the main communicative link between the municipal departments and the Department of Planning and Management (SEPLAG) on issues relating to strategic management. It was further noticed that there existed a need to expand the scope of this research, since the sectional units were not sufficiently implemented, a broader discussion of the relationship and the dialogue between SEPLAG and the sectoral bodies was recognized as being indispensable. As a method, a qualitative study of case was used, combining theoretical analysis with empirical investigation. Semi-structured interviews with employees of the Departments of Planning and Management, Works and Services and Health were conducted. After reviewing the bibliography and further literature, the current stage of the debate on the New Public Management and human resources management in the public sector was revealed, especially in the contexts of Results Oriented Management. As a reference of innovative experiments, two case studies were used, one national, the 'Minas Gerais Management Shock', and the other international, the 'Unit of the Prime Minister's Delivery' of the United Kingdom. The diagnosis was built based on a problems tree analysis, which pointed out the main factors contributing to the central problem, which was found to be the low implementation and institutionalization of the management system for results in the sectoral units. In the end, proposals to overcome the central problem were drawn up as well as the presentation of suggestions about the appropriate profiles for the components of the sectoral units were revealed.