Gestão por resultados: proposta de desdobramento da estratégia e criação de incentivos para o alcance das metas na Prefeitura do Município de Osasco

• Ano de defesa: 2014
• Autor(a) principal: Fryszman, Marjorie May
• Outros Autores: Moraes Júnior, Marcos Flávio de Cabral
• Orientador(a): Franzese, Cibele
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Palavras-chave em Português: Nova gestão pública; Acordo de resultados; Reconhecimento e recompensas
• Palavras-chave em Inglês: New public management; Performance agreements; Recognition and reward policies
• Link de acesso: http://hdl.handle.net/10438/13023

In 2013, the Municipality of Osasco experienced a broad strategic planning process, in order to define objectives, indicators, targets and priority projects for the next four years. This process was coordinated by the newly created Department of Planning and Management (Seplag). Among the products of this effort, we can mention the Strategic Map of the Municipality and the Multiyear Plan (PPA) 2014-2017. By implementing a results-based management, searching a more efficient use of public resources, and using the Balanced Scorecard (BSC) – a private planning tool brought to the public management – the Government of Osasco made clear its intention to seek alignment with the principles of the 'New Public Management' (NPM). This present study aimed initially to respond to Seplag’s demand, which asked for a diagnosis and a subsequent proposition of monetary and non-monetary incentives to encourage the Municipality employees to pursue the fulfillment of the objectives, goals and projects contained in the strategic plan. Accordingly, it was sought to establish a conceptual model to support the adoption of recognition and reward policies by the Municipality of Osasco and, also, to describe national and international employee recognition and reward programs, especially within the public administration. Additionally, two new objectives were added to the one that was initially proposed: (1) checking how consistently the overall strategy is aligned with the teams and employees’ tasks and goals; and (2) verifying the level of compliance of the management model currently practiced with the principles of the New Public Management (NPM). Through literature searches, information provided by Seplag and qualitative research conducted with professionals from the Department of the Environment and the Department of Health (in-depth interviews and focus groups), it was possible to observe significant points of alignment with the principles of the NPM and also to propose actions for the improvement and continuity of the results-based management model in Osasco.