Sentidos do trabalho em empresa do setor de varejo

• Ano de defesa: 2016
• Autor(a) principal: Siqueira, Fábio Garboggini
• Orientador(a): Tonelli, Maria José
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Palavras-chave em Português: Sentidos do trabalho; Retenção; Rotatividade; Varejo; Recursos humanos
• Palavras-chave em Inglês: Retail; Turnover; Human resources; Meaning of work; Retention
• Link de acesso: http://hdl.handle.net/10438/17705

This thesis is about the meaning of work for employees in a retail company. It seeks to understand what motivates the stay in the company and what are the main problems and obstacles that can hinder the work of employees in the company studied. This issue is relevant because the human capital is one of the most important factors in the competitive advantage of organizations belonging to this sector. The purpose of this research is to understand, through a case study in a retail company, what are the main meanings considered by the retail company’s employees to stay and develop a professional career in the organization. In order to find an understanding of these subjects, this research is based on theoretical discussions about the meaning of work (MORIN, 2001). The main research questions are: i) what is the meaning of retail work? ii) What are the main reasons for joy and pleasure at work in the retail company? iii) What are the main difficulties of working in the retail company? It is considered that the answers to these questions can help clarify essential aspects about employee turnover and retention, and thus bring suggestions and practices for the development of human capital in the company studied. To achieve this goal, a survey was conducted, using interviews in a large retail company, with several employees, both at managerial levels, who manage teams, and with employees of the operations that don’t manage teams. This survey identified that the main positive factors, that give meaning and pleasure at work were: that the work is done efficiently and produces a useful result; that the work is morally acceptable, mainly due to the company’s purporse of making sports accessible for the many; that the work is intrinsically satisfatoy in some topics; and that the work is source of experiences of satisfying human relations. The main difficulties pointed out, in this survey, were: that the work is done efficiently and produces a useful result, mainly due to the dynamism that generates a great number of changes and manager shifts; that the work was not intrinsically satisfatory due to the lack of monitoring and clarity in the objectives and results; and the other difficulty was about the occupation of the work, due to the workload of the retail and lack of regular scheduling. It is expected that with this study, the results will contribute to the business and academic practice through improvements based on the knowledge obtained about the meanings of work that are relevant to men and women in the company of the retail sector. Consequently, this research reveals the aspects that define the permanence of the employees in the company studied. The results can help human resource professionals develop and disseminate best practices for people management in the retail industry.