Trabalho emocional dos militares do Exército Brasileiro nas missões de paz das Nações Unidas

• Ano de defesa: 2011
• Autor(a) principal: Costa, William Trajano de Andrade
• Orientador(a): Oliveira, Fátima Bayma de
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Palavras-chave em Português: Trabalho emocional; Exército brasileiro; Missão de paz; Nações unidas
• Link de acesso: https://hdl.handle.net/10438/8761

The emotional labor (TE) was a concept coined by Hochshild in 1983, meaning the management of their own emotions or the other to present a face required by the organization. Studies on the TE developed in many ways, especially in relation to research methodologies, gender issues and their consequences. The present research related to this last line, confirmed the applicability of the model of cause and effect of Newman, Guy, and Mastracci (2008) in TE executed by Brazilian Army‟s (EB) militaries in peacekeeping missions of the United Nations, using the methodology of structural equations. Qualitative analysis of the data also allowed us to identify specific features: the most important dimension of the TE in that context is related to interpersonal relationship management of subordinates by superiors.