Modelo de gestão de pessoas no serviço público: estudo de caso em uma empresa estatal federal

• Ano de defesa: 2017
• Autor(a) principal: Tavares, João Vicente Cavalcante Campos
• Orientador(a): Vasconcelos, Isabella Freitas Gouveia de
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Palavras-chave em Português: Gestão de pessoas; Serviço público; Paradoxos organizacionais
• Palavras-chave em Inglês: People management; Public service; Organizational paradoxes
• Link de acesso: http://hdl.handle.net/10438/19726

This study intends to identify the predominant people management model inALFA, a federal state company. Secondarily, it seeks to identify possible organizationalparadoxes within the company studied, to point out positive and negative aspects of ALFAmanagement in recent years, and to propose a new model of people management, built basedon the interviewees' perception and the literature review for this research. It was adopted the case study method. Semi-structured and in-depthinterviews were conducted with 12 employees, addressing, in addition to topics related topeople management, relevant aspects about the company and the environment in which itoperates. It has been demonstrated that the Instrumental People Management Modelpredominates in ALFA and that this model does not produce good results. The existence oftwo organizational paradoxes was identified: stability versus temporality and instrumentalmanagement versus competency management. It was concluded that the model should bepredominantly the Political People Management Model, with the implementation of acompetency model in all human resources processes. It was also verified that the machinebureaucracy structure existing in ALFA induces an instrumental management of people, sothat the transition to an adhocracy structure was proposed. From these results, public service organizations can identify possibleinadequacies in their people management model and the existence of organizationalparadoxes. It is hoped that this work will help in the implementation of more adequate peoplemanagement models in public service, improving the supply of public goods and services tosociety.