Segurança do trabalho, saúde ocupacional e meio ambiente (SSMA) em um centro de serviços compartilhados

• Ano de defesa: 2015
• Autor(a) principal: Bezerra, Raul Roberto Alle
• Orientador(a): Irigaray, Hélio Arthur
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Palavras-chave em Português: Process standardization; Centro de Serviços Compartilhados; Padronização de processos; Segurança do trabalho; Saúde ocupacional; Meio ambiente
• Palavras-chave em Inglês: Safety; Occupational health; Environment; Shared services center
• Link de acesso: http://hdl.handle.net/10438/16530

Implement a Shared Services Center (SSC) is a practice currently used by both Brazilian companies and in other countries to standardize processes, optimize resources and reduce costs, allowing its operating units are engaged in their activities end, leaving ordinary activities (transactional ) in support of SSC and responsibility. On the other hand, the areas of Environment, Occupational Health and Safety (EHS) have an important role in most companies, given that the management of the health and safety of the company's employees are under their responsibility. The objective of this study is to analyze the feasibility and identify the activities for integrating the results related to EHS in a Shared Services Center (SSC). To meet this goal, we chose to adopt as a research methodology, in addition to literature review, a case study in a multinational company operating in the mining segments, Logistics, Energy, Oil and Gas and Entertainment. The data collected allowed a comparison between the studied literature and the case study. The results showed that the mapping of the processes EHS area was essential to challenge existing processes, generating organizational performance improvement opportunities to identify critical interfaces and, above all, basis for creating SAP implementation. This structured process mapping allowed also reduce costs in product development and services, integration gaps between areas and promote improvement of organizational performance, and is an excellent tool for better understanding of the current processes and elimination or simplification of those in need changes.