A construção de sentidos diante de um acidente ambiental: administração pública e sociedade contando estórias

Detalhes bibliográficos
Ano de defesa: 2010
Autor(a) principal: Guimarães, Paulo Cesar Vaz
Orientador(a): Alves, Mário Aquino
Banca de defesa: Não Informado pela instituição
Tipo de documento: Tese
Tipo de acesso: Acesso aberto
Idioma: por
Instituição de defesa: Não Informado pela instituição
Programa de Pós-Graduação: Não Informado pela instituição
Departamento: Não Informado pela instituição
País: Não Informado pela instituição
Palavras-chave em Português:
Palavras-chave em Inglês:
Link de acesso: http://hdl.handle.net/10438/4657
Resumo: Relations between companies and community represent an old object of study and in the last three decades it has been said that there would be a corporate social responsibility. This thesis evaluates the relationship between a firm and other local organizations occurred in a crisis situation, with the goal to highlight the interests of the most fundamental social actors. It was selected an environmental disaster that occurred in the city of São Paulo, in which representatives of public administration interacted with society. The methodology of the research consisted in looking the communicative strategies by the lens of sensemaking, taking as the central support Karl Weick´s conceptual enhancement. Firstly, a review of the organizational theory approaches that have been used in disasters events was made, mainly the Man Made Disaster theory, idealized by Brian Turner in 1976, because it provides a comprehensive vision. Following, the accident was detailed with the intention of establishing the scenario where the play has taken place. With this framework, the speeches registered in the committees of inquiry, created to investigate the problem, were classified following a documental code built according to the nature of the case in focus. It was concluded that the strategy of blaming, that occurs in this type of situation, has not been overcome, which would be required for the transformation of the actors status quo.