Efetividade de sistemas de mensuração de desempenho organizacional: proposição e teste de critérios de avaliação

• Ano de defesa: 2006
• Autor(a) principal: Queiroz, Leonardo Gomes de
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Positivo; Brasil; Pós-Graduação; Programa de Pós-Graduação em Administração; UP
• Palavras-chave em Português: Estratégia organizacional; Sistemas de mensuração de desempenho; Avaliação de desempenho organizacional; Competência organizacional; CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
• Link de acesso: https://repositorio.cruzeirodosul.edu.br/handle/123456789/2823

With the more competitive business environment and the changes of the stakeholders’ needs, the organizations need to focus on designing a strong strategy. But, having a good strategy does not mean that the organization will succeed, since it is still necessary to execute the strategy. One of the tools used to execute the strategy is the performance measurement system (PMS), which can be a formal framework or a developed methodology. The use of PMSs started getting popular in the 90s, but very few researchers studied the PMS’s effectiveness in executing the strategy. This study proposes evaluation criteria for PMS’s effectiveness. These criteria enrich the theory of performance measurement highlighting some variables that should be taken into account in order to have an effective system. Also, with these criteria, organizations can check if the current PMS is really effective and find out gaps that can lead to improvement. The criteria can also be used as a guide to help to implement an organizational PMS. A case study in a telecommunications company was carried out to test the model. The case study clearly showed clearly the strengths and weaknesses of the adopted SMD’s effectiveness. This evaluation helps organizations to adapt their systems to maximize their results, in order to keep a competitive edge in the market.