Gestão do apoio acadêmico estudantil à luz de Alice: “Somos todos loucos aqui”

• Main Author: Leite, Gabriela de Carvalho
• Publication Date: 2019
• Format: Master thesis
• Language: por
• Source: Biblioteca Digital de Teses e Dissertações da UFPB
• Download full: https://repositorio.ufpb.br/jspui/handle/123456789/15354
• topic: Gestão no Ensino Superior; Apoio acadêmico; Estudante universitário; Management in higher education; Academic support; University student; CNPQ::CIENCIAS HUMANAS::EDUCACAO

This work aimed to study the management of student academic support at the Federal University of Paraíba, with the general objective of understanding how this management has been developed in the Coordination of the Pedagogy course at the Education Centre of this University. In order to carry out this research, the adventures of Alice, drawn from the world literature classics written by Lewis Carroll and published in 1865 and 1871, were used as background. The fall in the rabbit's hole and other situations lived by Alice in the Wonderland and Through the Looking Glass were initially the scenario for the description of the paths taken to define the research theme. These attempts are related to the management of student academic support because they are located in the practical field of the planned activities (and some already developed) in the position of Technical in Educational Affairs in UFPB. Then, from one of Alice's best-known dialogues with the Cheshire Cat, the maxim "we're all crazy here" was used to construct the theoretical referential. Based on the studies of CUNHA (1999), CHAUÍ (2001), SANTOS (2004, 2005), COULON (2008, 2017) and CHARLOT (2005), it was built the framework for understanding the contradictions and complexities involved in the Higher Education Management and for the description of the world of instabilities, transformations and novelties to be experienced by students upon entering a university. Regarding the research focus, the methodological principles of qualitative research were used through the case study. The research was carried out through the study and analysis of the documents related to the management of academic support in the UFPB and in the Coordination of the Course of Pedagogy at the Education Center. All the documentary analysis was permeated by reports of cases and practices already experienced by the Coordination of the Course of Pedagogy and, in this sense, were also presented and discussed some possibilities already offered by the existing support instruments for academic student management: the Management System of Academic Activities (SIGAA) and Heritage and Administration of Contracts (SIPAC). The results indicate that there are many difficulties related to the interpretation and experience of the rules defined by the documents and instruments related to the management of student academic support in the UFPB (the confusion of "game with living things", as the Queen's Croquet Ground). It is concluded that from the understanding of the complexity of the management of higher education, one can - as Alice learns from her experiences - find the most appropriate sizes to support the student who needs to cross an environment of perplexities that shows at all times. In the paths of academic management it is necessary to change and build perspectives, to learn and to unlearn continuously. From this conception, some proposals for possible improvements have been made, while still believing in those that seem impossible.