KPI’s de performance logística em first mile

Bibliographic Details
Main Author: Soares, Maria Paula Fernandes Dias
Publication Date: 2025
Format: Bachelor thesis
Language: por
Source: Repositório Institucional da UFSCAR
Download full: https://hdl.handle.net/20.500.14289/22051
Summary: With the increase in online shopping, the need for faster delivery is becoming increasingly necessary. To achieve this, companies in the logistics sector need to improve delivery at all levels. The objective of this article is to understand how monitoring the quality of the First Mile service (package collection) can be crucial for the product to reach the end consumer faster. The research was conducted by analyzing data provided by a company in the logistics sector through quantitative and qualitative research with an exploratory and empirical approach. As a result, it is observed that monitoring the main indicators can be crucial for mapping the operation, aiming at its improvement and efficiency in collection.
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spelling Soares, Maria Paula Fernandes DiasBerti, Lívia Niciolihttps://lattes.cnpq.br/1149523836501619https://orcid.org/0000-0003-0951-79572025-05-14T17:17:38Z2025-02-19SOARES, Maria Paula Fernandes Dias. KPI’s de performance logística em first mile. 2025. Trabalho de Conclusão de Curso (Graduação em Administração) – Universidade Federal de São Carlos, Lagoa do Sino, 2025. Disponível em: https://repositorio.ufscar.br/handle/20.500.14289/22051.https://hdl.handle.net/20.500.14289/22051With the increase in online shopping, the need for faster delivery is becoming increasingly necessary. To achieve this, companies in the logistics sector need to improve delivery at all levels. The objective of this article is to understand how monitoring the quality of the First Mile service (package collection) can be crucial for the product to reach the end consumer faster. The research was conducted by analyzing data provided by a company in the logistics sector through quantitative and qualitative research with an exploratory and empirical approach. As a result, it is observed that monitoring the main indicators can be crucial for mapping the operation, aiming at its improvement and efficiency in collection.Com o aumento de compras online, a necessidade de entrega mais rápida se faz necessária. Para isso, empresas do setor logístico precisam melhorar a entrega em todas as camadas. O objetivo deste artigo é compreender como o monitoramento da qualidade do serviço de First Mile (coleta do pacote), pode ser crucial para que o produto chegue mais rápido ao consumidor final. A pesquisa foi realizada por meio da análise de dados fornecidos por uma empresa do setor logístico através de uma pesquisa quantitativa e qualitativa de abordagem exploratória e empírica. Como resultado, observa-se que o monitoramento dos principais indicadores podem ser cruciais para o mapeamento da operação, visando sua melhora e eficiência na coleta.Não recebi financiamentoporUniversidade Federal de São CarlosCâmpus Lagoa do SinoAdministração - Adm-LSUFSCarAttribution-NonCommercial-NoDerivs 3.0 Brazilhttp://creativecommons.org/licenses/by-nc-nd/3.0/br/info:eu-repo/semantics/openAccessLogísticaColetaIndicadores de desempenhoMonitoramentoLogisticsCollectionPerformance indicatorsMonitoringCIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO DE EMPRESASKPI’s de performance logística em first mileLogistics performance KPIs in first mileinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/bachelorThesisreponame:Repositório Institucional da UFSCARinstname:Universidade Federal de São Carlos (UFSCAR)instacron:UFSCARORIGINALTrabalho de Conclusão de Curso - Maria Paula.pdfTrabalho de Conclusão de Curso - Maria Paula.pdfapplication/pdf1112208https://repositorio.ufscar.br/bitstreams/a2f6a671-7af6-4488-adf8-b20bccf09ab3/download60550292cd4466d61b9378a1dfa73a68MD51trueAnonymousREADTEXTTrabalho de Conclusão de Curso - Maria Paula.pdf.txtTrabalho de Conclusão de Curso - Maria Paula.pdf.txtExtracted texttext/plain58499https://repositorio.ufscar.br/bitstreams/b2886ead-ad75-45ac-b82c-2b990993a682/download6a8132084cd921c12c4347580ab6f40cMD52falseAnonymousREADTHUMBNAILTrabalho de Conclusão de Curso - Maria Paula.pdf.jpgTrabalho de Conclusão de Curso - Maria Paula.pdf.jpgGenerated Thumbnailimage/jpeg3284https://repositorio.ufscar.br/bitstreams/35380130-b5b5-4954-99c1-63a05b456873/download66783061bea0de10bdbcc2dba81690feMD53falseAnonymousREADCC-LICENSElicense_rdflicense_rdfapplication/rdf+xml; charset=utf-8905https://repositorio.ufscar.br/bitstreams/ac399e56-5509-4a8e-9d79-758611b56369/download57e258e544f104f04afb1d5e5b4e53c0MD51falseAnonymousREAD20.500.14289/220512025-05-15 00:03:11.457http://creativecommons.org/licenses/by-nc-nd/3.0/br/Attribution-NonCommercial-NoDerivs 3.0 Brazilopen.accessoai:repositorio.ufscar.br:20.500.14289/22051https://repositorio.ufscar.brRepositório InstitucionalPUBhttps://repositorio.ufscar.br/oai/requestrepositorio.sibi@ufscar.bropendoar:43222025-05-15T03:03:11Repositório Institucional da UFSCAR - Universidade Federal de São Carlos (UFSCAR)false
dc.title.por.fl_str_mv KPI’s de performance logística em first mile
dc.title.alternative.eng.fl_str_mv Logistics performance KPIs in first mile
title KPI’s de performance logística em first mile
spellingShingle KPI’s de performance logística em first mile
Soares, Maria Paula Fernandes Dias
Logística
Coleta
Indicadores de desempenho
Monitoramento
Logistics
Collection
Performance indicators
Monitoring
CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO DE EMPRESAS
title_short KPI’s de performance logística em first mile
title_full KPI’s de performance logística em first mile
title_fullStr KPI’s de performance logística em first mile
title_full_unstemmed KPI’s de performance logística em first mile
title_sort KPI’s de performance logística em first mile
author Soares, Maria Paula Fernandes Dias
author_facet Soares, Maria Paula Fernandes Dias
author_role author
dc.contributor.advisor1orcid.none.fl_str_mv https://orcid.org/0000-0003-0951-7957
dc.contributor.author.fl_str_mv Soares, Maria Paula Fernandes Dias
dc.contributor.advisor1.fl_str_mv Berti, Lívia Nicioli
dc.contributor.advisor1Lattes.fl_str_mv https://lattes.cnpq.br/1149523836501619
contributor_str_mv Berti, Lívia Nicioli
dc.subject.por.fl_str_mv Logística
Coleta
Indicadores de desempenho
Monitoramento
topic Logística
Coleta
Indicadores de desempenho
Monitoramento
Logistics
Collection
Performance indicators
Monitoring
CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO DE EMPRESAS
dc.subject.eng.fl_str_mv Logistics
Collection
Performance indicators
Monitoring
dc.subject.cnpq.fl_str_mv CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO DE EMPRESAS
description With the increase in online shopping, the need for faster delivery is becoming increasingly necessary. To achieve this, companies in the logistics sector need to improve delivery at all levels. The objective of this article is to understand how monitoring the quality of the First Mile service (package collection) can be crucial for the product to reach the end consumer faster. The research was conducted by analyzing data provided by a company in the logistics sector through quantitative and qualitative research with an exploratory and empirical approach. As a result, it is observed that monitoring the main indicators can be crucial for mapping the operation, aiming at its improvement and efficiency in collection.
publishDate 2025
dc.date.accessioned.fl_str_mv 2025-05-14T17:17:38Z
dc.date.issued.fl_str_mv 2025-02-19
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
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dc.identifier.citation.fl_str_mv SOARES, Maria Paula Fernandes Dias. KPI’s de performance logística em first mile. 2025. Trabalho de Conclusão de Curso (Graduação em Administração) – Universidade Federal de São Carlos, Lagoa do Sino, 2025. Disponível em: https://repositorio.ufscar.br/handle/20.500.14289/22051.
dc.identifier.uri.fl_str_mv https://hdl.handle.net/20.500.14289/22051
identifier_str_mv SOARES, Maria Paula Fernandes Dias. KPI’s de performance logística em first mile. 2025. Trabalho de Conclusão de Curso (Graduação em Administração) – Universidade Federal de São Carlos, Lagoa do Sino, 2025. Disponível em: https://repositorio.ufscar.br/handle/20.500.14289/22051.
url https://hdl.handle.net/20.500.14289/22051
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dc.rights.driver.fl_str_mv Attribution-NonCommercial-NoDerivs 3.0 Brazil
http://creativecommons.org/licenses/by-nc-nd/3.0/br/
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rights_invalid_str_mv Attribution-NonCommercial-NoDerivs 3.0 Brazil
http://creativecommons.org/licenses/by-nc-nd/3.0/br/
eu_rights_str_mv openAccess
dc.publisher.none.fl_str_mv Universidade Federal de São Carlos
Câmpus Lagoa do Sino
Administração - Adm-LS
dc.publisher.initials.fl_str_mv UFSCar
publisher.none.fl_str_mv Universidade Federal de São Carlos
Câmpus Lagoa do Sino
Administração - Adm-LS
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instname:Universidade Federal de São Carlos (UFSCAR)
instacron:UFSCAR
instname_str Universidade Federal de São Carlos (UFSCAR)
instacron_str UFSCAR
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reponame_str Repositório Institucional da UFSCAR
collection Repositório Institucional da UFSCAR
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