Teleworking during COVID-19 times: What really matters for job satisfaction?

Bibliographic Details
Main Author: Costa, João Tiago Carvalho da
Publication Date: 2021
Format: Master thesis
Language: eng
Source: Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
Download full: http://hdl.handle.net/10362/118201
Summary: Dissertation presented as the partial requirement for obtaining a Master's degree in Data Science and Advanced Analytics
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spelling Teleworking during COVID-19 times: What really matters for job satisfaction?COVID-19TeleworkingJob SatisfactionBurnoutDeLone & McLeanIT QualitySocial CapitalDissertation presented as the partial requirement for obtaining a Master's degree in Data Science and Advanced AnalyticsPurpose: Given the mandatory quarantines and mobility restrictions imposed in most countries worldwide due to the pandemic situation, companies had to adapt to the new conditions while keeping running their business. COVID-19 lead to a massive adoption of teleworking solutions. In most cases, the transition to teleworking occurred in a short time, even for individuals that had ever worked from home. The current study assesses job satisfaction drivers in a teleworking environment during the COVID-19 pandemic crisis in Portugal. Design/methodology/approach: This study relies on the DeLoan & McLean theory of information systems success and Social Capital theory to shed light on job satisfaction drivers during COVID-19 times. We collected data through an electronic survey and obtained 173 complete responses. We used partial least squares structural equation modelling for the model evaluation. Findings: This study’s main conclusion is that although social capital may be a fundamental driver for job satisfaction in the traditional environment, this is not the case on teleworking. Our study shows evidence that while the quality of information technology remains crucial, social capital dimensions are no longer relevant to the teleworking environment. Research limitations/implications: We acknowledge two main limitations: (1) The data was collected from a sample of 173 individuals during COVID-19 times. Therefore, we should take a generalization of the findings with caution. Future research may test similar research models in different countries and more significant samples. Moreover, (2) the effects of social capital were not significant on job satisfaction in the short-term scenario. Future studies may evaluate whether social capital remains not relevant for job satisfaction in the long-term. Practical implications: The study shows evidence that the quality of information technology overpasses the importance of social capital dimensions. This is, social interaction, trust, and need for affiliation are no longer relevant for job satisfaction in a teleworking environment. This finding implies that -at least in the short term- companies could mainly aim to provide highquality information technologies to their employees rather than focus on social aspects to keep job satisfaction. Originality/value: This study fulfils the need for assessing the impact of information technology and social capital dimensions on the massively adopted teleworking environment during the COVID- 19 pandemic crisis.Naranjo-Zolotov, Mijail JuanovichRUNCosta, João Tiago Carvalho da2024-05-24T00:32:06Z2021-05-072021-05-07T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/118201TID:202727483enginfo:eu-repo/semantics/openAccessreponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiainstacron:RCAAP2024-05-27T01:39:06Zoai:run.unl.pt:10362/118201Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireinfo@rcaap.ptopendoar:https://opendoar.ac.uk/repository/71602025-05-28T17:24:22.819196Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiafalse
dc.title.none.fl_str_mv Teleworking during COVID-19 times: What really matters for job satisfaction?
title Teleworking during COVID-19 times: What really matters for job satisfaction?
spellingShingle Teleworking during COVID-19 times: What really matters for job satisfaction?
Costa, João Tiago Carvalho da
COVID-19
Teleworking
Job Satisfaction
Burnout
DeLone & McLean
IT Quality
Social Capital
title_short Teleworking during COVID-19 times: What really matters for job satisfaction?
title_full Teleworking during COVID-19 times: What really matters for job satisfaction?
title_fullStr Teleworking during COVID-19 times: What really matters for job satisfaction?
title_full_unstemmed Teleworking during COVID-19 times: What really matters for job satisfaction?
title_sort Teleworking during COVID-19 times: What really matters for job satisfaction?
author Costa, João Tiago Carvalho da
author_facet Costa, João Tiago Carvalho da
author_role author
dc.contributor.none.fl_str_mv Naranjo-Zolotov, Mijail Juanovich
RUN
dc.contributor.author.fl_str_mv Costa, João Tiago Carvalho da
dc.subject.por.fl_str_mv COVID-19
Teleworking
Job Satisfaction
Burnout
DeLone & McLean
IT Quality
Social Capital
topic COVID-19
Teleworking
Job Satisfaction
Burnout
DeLone & McLean
IT Quality
Social Capital
description Dissertation presented as the partial requirement for obtaining a Master's degree in Data Science and Advanced Analytics
publishDate 2021
dc.date.none.fl_str_mv 2021-05-07
2021-05-07T00:00:00Z
2024-05-24T00:32:06Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/118201
TID:202727483
url http://hdl.handle.net/10362/118201
identifier_str_mv TID:202727483
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron:RCAAP
instname_str FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
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reponame_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
collection Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
repository.name.fl_str_mv Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
repository.mail.fl_str_mv info@rcaap.pt
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