How Communication and Control Processes Improve Quality

Detalhes bibliográficos
Autor(a) principal: Saraiva, Margarida
Data de Publicação: 2015
Outros Autores: Casa Novas, Jorge, Guerreiro Gomes, Patrícia
Idioma: eng
Título da fonte: Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
Texto Completo: http://hdl.handle.net/10174/17851
https://doi.org/10.1007/978-3-319-17251-4
Resumo: In order to achieve excellence, an organization should use two key instruments—quality and an effi cient and effective communication process amongst all employees—so it can attain quality management. This chapter aims to examine whether organizational communication and quality are interrelated, in order to answer the following question: Is it necessary to improve communication within an organization so that quality management can be effi ciently and effectively pursued? For this purpose, data were collected through the administration of a questionnaire to the staff of a Portuguese public organization. The fi ndings showed that, in this organization, communication among employees of various sectors is satisfactory and that there is mutual help between them in order to improve the organizational performance.
id RCAP_e7e80d4850963d5dfe9049bed85bfbcb
oai_identifier_str oai:dspace.uevora.pt:10174/17851
network_acronym_str RCAP
network_name_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
repository_id_str https://opendoar.ac.uk/repository/7160
spelling How Communication and Control Processes Improve QualityCommunicationControl ProcessesQualityIn order to achieve excellence, an organization should use two key instruments—quality and an effi cient and effective communication process amongst all employees—so it can attain quality management. This chapter aims to examine whether organizational communication and quality are interrelated, in order to answer the following question: Is it necessary to improve communication within an organization so that quality management can be effi ciently and effectively pursued? For this purpose, data were collected through the administration of a questionnaire to the staff of a Portuguese public organization. The fi ndings showed that, in this organization, communication among employees of various sectors is satisfactory and that there is mutual help between them in order to improve the organizational performance.Springer International Publishing2016-03-09T14:31:05Z2016-03-092015-01-01T00:00:00Zbook partinfo:eu-repo/semantics/publishedVersionhttp://hdl.handle.net/10174/17851http://hdl.handle.net/10174/17851https://doi.org/10.1007/978-3-319-17251-4engMargarida Saraiva, Jorge Casas Novas & Patrícia Guerreiro Gomes (2015), «How Communication and Control Processes Improve Quality», in Peris-Ortiz, Marta, Álvarez-García, José, Rueda-Armengot, Carlos (Ed.), Achieving Competitive Advantage through Quality Management, Springer International Publishing, Switzerland, Chapter 14, pp. 219-231. ISBN 978-3-319-17250-7 || ISBN 978-3-319-17251-4 (eBook) || DOI 10.1007/978-3-319-17251-4978-3-319-17250-7 e 978-3-319-17251-4 (eBook)http://www.springer.com/gp/book/9783319172507#aboutBookhttp://link.springer.com/chapter/10.1007/978-3-319-17251-4_14Chapter 14CEFAGEmsaraiva@uevora.ptjlnovas@uevora.ptnd665Saraiva, MargaridaCasa Novas, JorgeGuerreiro Gomes, Patríciainfo:eu-repo/semantics/openAccessreponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiainstacron:RCAAP2024-01-03T19:05:37Zoai:dspace.uevora.pt:10174/17851Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireinfo@rcaap.ptopendoar:https://opendoar.ac.uk/repository/71602025-05-28T12:09:45.063306Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiafalse
dc.title.none.fl_str_mv How Communication and Control Processes Improve Quality
title How Communication and Control Processes Improve Quality
spellingShingle How Communication and Control Processes Improve Quality
Saraiva, Margarida
Communication
Control Processes
Quality
title_short How Communication and Control Processes Improve Quality
title_full How Communication and Control Processes Improve Quality
title_fullStr How Communication and Control Processes Improve Quality
title_full_unstemmed How Communication and Control Processes Improve Quality
title_sort How Communication and Control Processes Improve Quality
author Saraiva, Margarida
author_facet Saraiva, Margarida
Casa Novas, Jorge
Guerreiro Gomes, Patrícia
author_role author
author2 Casa Novas, Jorge
Guerreiro Gomes, Patrícia
author2_role author
author
dc.contributor.author.fl_str_mv Saraiva, Margarida
Casa Novas, Jorge
Guerreiro Gomes, Patrícia
dc.subject.por.fl_str_mv Communication
Control Processes
Quality
topic Communication
Control Processes
Quality
description In order to achieve excellence, an organization should use two key instruments—quality and an effi cient and effective communication process amongst all employees—so it can attain quality management. This chapter aims to examine whether organizational communication and quality are interrelated, in order to answer the following question: Is it necessary to improve communication within an organization so that quality management can be effi ciently and effectively pursued? For this purpose, data were collected through the administration of a questionnaire to the staff of a Portuguese public organization. The fi ndings showed that, in this organization, communication among employees of various sectors is satisfactory and that there is mutual help between them in order to improve the organizational performance.
publishDate 2015
dc.date.none.fl_str_mv 2015-01-01T00:00:00Z
2016-03-09T14:31:05Z
2016-03-09
dc.type.driver.fl_str_mv book part
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10174/17851
http://hdl.handle.net/10174/17851
https://doi.org/10.1007/978-3-319-17251-4
url http://hdl.handle.net/10174/17851
https://doi.org/10.1007/978-3-319-17251-4
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Margarida Saraiva, Jorge Casas Novas & Patrícia Guerreiro Gomes (2015), «How Communication and Control Processes Improve Quality», in Peris-Ortiz, Marta, Álvarez-García, José, Rueda-Armengot, Carlos (Ed.), Achieving Competitive Advantage through Quality Management, Springer International Publishing, Switzerland, Chapter 14, pp. 219-231. ISBN 978-3-319-17250-7 || ISBN 978-3-319-17251-4 (eBook) || DOI 10.1007/978-3-319-17251-4
978-3-319-17250-7 e 978-3-319-17251-4 (eBook)
http://www.springer.com/gp/book/9783319172507#aboutBook
http://link.springer.com/chapter/10.1007/978-3-319-17251-4_14
Chapter 14
CEFAGE
msaraiva@uevora.pt
jlnovas@uevora.pt
nd
665
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.publisher.none.fl_str_mv Springer International Publishing
publisher.none.fl_str_mv Springer International Publishing
dc.source.none.fl_str_mv reponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron:RCAAP
instname_str FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron_str RCAAP
institution RCAAP
reponame_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
collection Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
repository.name.fl_str_mv Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
repository.mail.fl_str_mv info@rcaap.pt
_version_ 1833592572637872128

Registros relacionados