Next generation finance: determinants of consumer finance engagement with generation z

Bibliographic Details
Main Author: Freiha, Jane Jean
Publication Date: 2023
Format: Master thesis
Language: eng
Source: Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
Download full: http://hdl.handle.net/10362/171655
Summary: With the emergence of younger generations and changes in their characteristics and preferences, traditional financial services providers face the imperative to adapt to remain competitive and avoid being outcompeted by emerging disruptive players. This study explores the drivers of Gen Z's engagement with financial institutions, assessing their significance and understanding the interrelation of these factors, alongside Gen Z's characteristics and behaviors. Results indicate that trust and transparency, competitive rates and rewards, customer support, financial education, sustainable and ethical practices, and extended offerings and aggregations are important determinants to Gen Zers when choosing their financial provider and highlight the correlation between demographic factors and their preferences.
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spelling Next generation finance: determinants of consumer finance engagement with generation zGen zCustomer satisfactionFinancial servicesDeterminants of successCEMS MIMDomínio/Área Científica::Ciências Sociais::Economia e GestãoWith the emergence of younger generations and changes in their characteristics and preferences, traditional financial services providers face the imperative to adapt to remain competitive and avoid being outcompeted by emerging disruptive players. This study explores the drivers of Gen Z's engagement with financial institutions, assessing their significance and understanding the interrelation of these factors, alongside Gen Z's characteristics and behaviors. Results indicate that trust and transparency, competitive rates and rewards, customer support, financial education, sustainable and ethical practices, and extended offerings and aggregations are important determinants to Gen Zers when choosing their financial provider and highlight the correlation between demographic factors and their preferences.Habbib, NadimRUNFreiha, Jane Jean2023-09-012023-05-302029-05-30T00:00:00Z2023-09-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/171655TID:203516389enginfo:eu-repo/semantics/embargoedAccessreponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiainstacron:RCAAP2024-09-16T01:40:40Zoai:run.unl.pt:10362/171655Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireinfo@rcaap.ptopendoar:https://opendoar.ac.uk/repository/71602025-05-28T18:50:15.160984Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiafalse
dc.title.none.fl_str_mv Next generation finance: determinants of consumer finance engagement with generation z
title Next generation finance: determinants of consumer finance engagement with generation z
spellingShingle Next generation finance: determinants of consumer finance engagement with generation z
Freiha, Jane Jean
Gen z
Customer satisfaction
Financial services
Determinants of success
CEMS MIM
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
title_short Next generation finance: determinants of consumer finance engagement with generation z
title_full Next generation finance: determinants of consumer finance engagement with generation z
title_fullStr Next generation finance: determinants of consumer finance engagement with generation z
title_full_unstemmed Next generation finance: determinants of consumer finance engagement with generation z
title_sort Next generation finance: determinants of consumer finance engagement with generation z
author Freiha, Jane Jean
author_facet Freiha, Jane Jean
author_role author
dc.contributor.none.fl_str_mv Habbib, Nadim
RUN
dc.contributor.author.fl_str_mv Freiha, Jane Jean
dc.subject.por.fl_str_mv Gen z
Customer satisfaction
Financial services
Determinants of success
CEMS MIM
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
topic Gen z
Customer satisfaction
Financial services
Determinants of success
CEMS MIM
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
description With the emergence of younger generations and changes in their characteristics and preferences, traditional financial services providers face the imperative to adapt to remain competitive and avoid being outcompeted by emerging disruptive players. This study explores the drivers of Gen Z's engagement with financial institutions, assessing their significance and understanding the interrelation of these factors, alongside Gen Z's characteristics and behaviors. Results indicate that trust and transparency, competitive rates and rewards, customer support, financial education, sustainable and ethical practices, and extended offerings and aggregations are important determinants to Gen Zers when choosing their financial provider and highlight the correlation between demographic factors and their preferences.
publishDate 2023
dc.date.none.fl_str_mv 2023-09-01
2023-05-30
2023-09-01T00:00:00Z
2029-05-30T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
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dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/171655
TID:203516389
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identifier_str_mv TID:203516389
dc.language.iso.fl_str_mv eng
language eng
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instname_str FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
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repository.name.fl_str_mv Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
repository.mail.fl_str_mv info@rcaap.pt
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