Listening to the murmur of water: Essential satisfaction and dissatisfaction attributes of thermal and mineral spas

Bibliographic Details
Main Author: Rodrigues, H.
Publication Date: 2020
Other Authors: Brochado, A., Troilo, M.
Format: Article
Language: eng
Source: Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
Download full: http://hdl.handle.net/10071/32334
Summary: Thermal and mineral spa treatments are an important therapeutic tool backed by centuries of experience and numerous scientific studies showing its effectiveness. The research consisted of content analysis of 1,254 customer reviews posted online from 2015 to 2019. Qualitative analysis identified five key themes: thermal (spa), staff, room, location, and pool. On a theoretical level, this research’s results help to fill research gaps in the literature by separating attributes linked to satisfaction from those related to dissatisfaction. This study is different as we focus on the factors affecting tourism satisfaction and dissatisfaction in thermal and mineral spas using sentiment analysis.
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spelling Listening to the murmur of water: Essential satisfaction and dissatisfaction attributes of thermal and mineral spasWellness tourismThermalMineral springsSpaHotelsSatisfactionDissatisfactionUser-generated content (UGC)LeximancerThermal and mineral spa treatments are an important therapeutic tool backed by centuries of experience and numerous scientific studies showing its effectiveness. The research consisted of content analysis of 1,254 customer reviews posted online from 2015 to 2019. Qualitative analysis identified five key themes: thermal (spa), staff, room, location, and pool. On a theoretical level, this research’s results help to fill research gaps in the literature by separating attributes linked to satisfaction from those related to dissatisfaction. This study is different as we focus on the factors affecting tourism satisfaction and dissatisfaction in thermal and mineral spas using sentiment analysis.Routledge/Taylor and Francis2024-09-09T11:27:32Z2020-01-01T00:00:00Z20202024-09-09T12:25:51Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10071/32334eng1054-840810.1080/10548408.2019.1633986Rodrigues, H.Brochado, A.Troilo, M.info:eu-repo/semantics/openAccessreponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiainstacron:RCAAP2024-09-15T01:15:44Zoai:repositorio.iscte-iul.pt:10071/32334Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireinfo@rcaap.ptopendoar:https://opendoar.ac.uk/repository/71602025-05-28T18:49:39.506706Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiafalse
dc.title.none.fl_str_mv Listening to the murmur of water: Essential satisfaction and dissatisfaction attributes of thermal and mineral spas
title Listening to the murmur of water: Essential satisfaction and dissatisfaction attributes of thermal and mineral spas
spellingShingle Listening to the murmur of water: Essential satisfaction and dissatisfaction attributes of thermal and mineral spas
Rodrigues, H.
Wellness tourism
Thermal
Mineral springs
Spa
Hotels
Satisfaction
Dissatisfaction
User-generated content (UGC)
Leximancer
title_short Listening to the murmur of water: Essential satisfaction and dissatisfaction attributes of thermal and mineral spas
title_full Listening to the murmur of water: Essential satisfaction and dissatisfaction attributes of thermal and mineral spas
title_fullStr Listening to the murmur of water: Essential satisfaction and dissatisfaction attributes of thermal and mineral spas
title_full_unstemmed Listening to the murmur of water: Essential satisfaction and dissatisfaction attributes of thermal and mineral spas
title_sort Listening to the murmur of water: Essential satisfaction and dissatisfaction attributes of thermal and mineral spas
author Rodrigues, H.
author_facet Rodrigues, H.
Brochado, A.
Troilo, M.
author_role author
author2 Brochado, A.
Troilo, M.
author2_role author
author
dc.contributor.author.fl_str_mv Rodrigues, H.
Brochado, A.
Troilo, M.
dc.subject.por.fl_str_mv Wellness tourism
Thermal
Mineral springs
Spa
Hotels
Satisfaction
Dissatisfaction
User-generated content (UGC)
Leximancer
topic Wellness tourism
Thermal
Mineral springs
Spa
Hotels
Satisfaction
Dissatisfaction
User-generated content (UGC)
Leximancer
description Thermal and mineral spa treatments are an important therapeutic tool backed by centuries of experience and numerous scientific studies showing its effectiveness. The research consisted of content analysis of 1,254 customer reviews posted online from 2015 to 2019. Qualitative analysis identified five key themes: thermal (spa), staff, room, location, and pool. On a theoretical level, this research’s results help to fill research gaps in the literature by separating attributes linked to satisfaction from those related to dissatisfaction. This study is different as we focus on the factors affecting tourism satisfaction and dissatisfaction in thermal and mineral spas using sentiment analysis.
publishDate 2020
dc.date.none.fl_str_mv 2020-01-01T00:00:00Z
2020
2024-09-09T11:27:32Z
2024-09-09T12:25:51Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10071/32334
url http://hdl.handle.net/10071/32334
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 1054-8408
10.1080/10548408.2019.1633986
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Routledge/Taylor and Francis
publisher.none.fl_str_mv Routledge/Taylor and Francis
dc.source.none.fl_str_mv reponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron:RCAAP
instname_str FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron_str RCAAP
institution RCAAP
reponame_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
collection Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
repository.name.fl_str_mv Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
repository.mail.fl_str_mv info@rcaap.pt
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