IT Service management in multinational organizations: Contingency factors in the degree of federalization

Bibliographic Details
Main Author: Castro, Rui
Publication Date: 2013
Other Authors: Nascimento, José Carlos
Language: por
Source: Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
Download full: http://hdl.handle.net/1822/63869
Summary: Today, IT Service management is an important activity within organizations and it's becoming a particularly complex challenge for multinational companies due to specificities related with cultural and regional differences where the operations are located. This study seeks to identify which factors influence the adoption of IT Management models, namely the position in the centralization-decentralization continuum with particular importance in a multinational context. The performed research, based in a case study of a multinational industry with headquarters in Portugal, aims to validate theoretical IT organizational models and build a contingency factor reference, adjusted to a multinational scenario.
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spelling IT Service management in multinational organizations: Contingency factors in the degree of federalizationGestão de serviços TI em organizações multinacionais: Fatores condicionantes do grau de federalizaçãoIT ManagementGlobal ITContingency factorsScience & TechnologyToday, IT Service management is an important activity within organizations and it's becoming a particularly complex challenge for multinational companies due to specificities related with cultural and regional differences where the operations are located. This study seeks to identify which factors influence the adoption of IT Management models, namely the position in the centralization-decentralization continuum with particular importance in a multinational context. The performed research, based in a case study of a multinational industry with headquarters in Portugal, aims to validate theoretical IT organizational models and build a contingency factor reference, adjusted to a multinational scenario.A gestão de serviços de TI é hoje uma atividade relevante em todas as organizações, constituindo um desafio particularmente complexo nas organizações multinacionais, fruto das especificidades que resultam das diferentes culturas e países onde operam. Este estudo pretende identificar quais os fatores que influenciam a adoção de modelos de gestão de TI, designadamente na dimensão “centralização/descentralização”, que assume particular relevo num contexto multinacional. A investigação efetuada baseia-se num estudo de caso de uma indústria multinacional, com centro de decisão em Portugal, tendo por objetivo validar modelos teóricos de organização de TI e construir um referencial de fatores condicionantes, adaptado a uma atuação global.IEEEUniversidade do MinhoCastro, RuiNascimento, José Carlos20132013-01-01T00:00:00Zconference paperinfo:eu-repo/semantics/publishedVersionapplication/pdfhttp://hdl.handle.net/1822/63869por97898998434002166-0727info:eu-repo/semantics/openAccessreponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiainstacron:RCAAP2024-05-11T05:58:28Zoai:repositorium.sdum.uminho.pt:1822/63869Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireinfo@rcaap.ptopendoar:https://opendoar.ac.uk/repository/71602025-05-28T15:36:42.384224Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiafalse
dc.title.none.fl_str_mv IT Service management in multinational organizations: Contingency factors in the degree of federalization
Gestão de serviços TI em organizações multinacionais: Fatores condicionantes do grau de federalização
title IT Service management in multinational organizations: Contingency factors in the degree of federalization
spellingShingle IT Service management in multinational organizations: Contingency factors in the degree of federalization
Castro, Rui
IT Management
Global IT
Contingency factors
Science & Technology
title_short IT Service management in multinational organizations: Contingency factors in the degree of federalization
title_full IT Service management in multinational organizations: Contingency factors in the degree of federalization
title_fullStr IT Service management in multinational organizations: Contingency factors in the degree of federalization
title_full_unstemmed IT Service management in multinational organizations: Contingency factors in the degree of federalization
title_sort IT Service management in multinational organizations: Contingency factors in the degree of federalization
author Castro, Rui
author_facet Castro, Rui
Nascimento, José Carlos
author_role author
author2 Nascimento, José Carlos
author2_role author
dc.contributor.none.fl_str_mv Universidade do Minho
dc.contributor.author.fl_str_mv Castro, Rui
Nascimento, José Carlos
dc.subject.por.fl_str_mv IT Management
Global IT
Contingency factors
Science & Technology
topic IT Management
Global IT
Contingency factors
Science & Technology
description Today, IT Service management is an important activity within organizations and it's becoming a particularly complex challenge for multinational companies due to specificities related with cultural and regional differences where the operations are located. This study seeks to identify which factors influence the adoption of IT Management models, namely the position in the centralization-decentralization continuum with particular importance in a multinational context. The performed research, based in a case study of a multinational industry with headquarters in Portugal, aims to validate theoretical IT organizational models and build a contingency factor reference, adjusted to a multinational scenario.
publishDate 2013
dc.date.none.fl_str_mv 2013
2013-01-01T00:00:00Z
dc.type.driver.fl_str_mv conference paper
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/1822/63869
url http://hdl.handle.net/1822/63869
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv 9789899843400
2166-0727
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv IEEE
publisher.none.fl_str_mv IEEE
dc.source.none.fl_str_mv reponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron:RCAAP
instname_str FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron_str RCAAP
institution RCAAP
reponame_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
collection Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
repository.name.fl_str_mv Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
repository.mail.fl_str_mv info@rcaap.pt
_version_ 1833595424245547008

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