The influence of online shopping determinants on customer satisfaction in the portuguese market

Detalhes bibliográficos
Autor(a) principal: Esteves, Salete
Data de Publicação: 2023
Outros Autores: Fernandes, Joana, Lopes, Luisa
Idioma: eng
Título da fonte: Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
Texto Completo: http://hdl.handle.net/10198/28819
Resumo: To analyze the factors that influence customer’s online shopping satisfaction, quantitative research is used through a survey. Six factors are used as independent variables in this study, namely: security, information availability, shipping, quality, pricing and time. The study, conducted in Portugal, uses primary data in the form of a survey with a questionnaire as a research instrument, using a five-point Likert scale. The sampling technique in this study uses convenience sampling. The data (n=193) were analyzed using Confirmatory Factor Analysis and Multiple Regression. The analysis carried out reveals the main factors that influence specific online shopping satisfaction, in the Portuguese market. The obtained result analysis confirmed that quality, information availability, pricing, and shipping have a significant effect on online shopping customer satisfaction, while security have no significant effect on online shopping customer’s satisfaction and time presented an unacceptable internal consistency, and so it was not possible to conclude about this factor.
id RCAP_7f99db8dc01f9cb8604cd1c55848ff9d
oai_identifier_str oai:bibliotecadigital.ipb.pt:10198/28819
network_acronym_str RCAP
network_name_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
repository_id_str https://opendoar.ac.uk/repository/7160
spelling The influence of online shopping determinants on customer satisfaction in the portuguese marketOnline shoppingE-commerceCustomer satisfactionTo analyze the factors that influence customer’s online shopping satisfaction, quantitative research is used through a survey. Six factors are used as independent variables in this study, namely: security, information availability, shipping, quality, pricing and time. The study, conducted in Portugal, uses primary data in the form of a survey with a questionnaire as a research instrument, using a five-point Likert scale. The sampling technique in this study uses convenience sampling. The data (n=193) were analyzed using Confirmatory Factor Analysis and Multiple Regression. The analysis carried out reveals the main factors that influence specific online shopping satisfaction, in the Portuguese market. The obtained result analysis confirmed that quality, information availability, pricing, and shipping have a significant effect on online shopping customer satisfaction, while security have no significant effect on online shopping customer’s satisfaction and time presented an unacceptable internal consistency, and so it was not possible to conclude about this factor.IEEEBiblioteca Digital do IPBEsteves, SaleteFernandes, JoanaLopes, Luisa2023-10-23T13:40:21Z20232023-01-01T00:00:00Zconference objectinfo:eu-repo/semantics/publishedVersionapplication/pdfhttp://hdl.handle.net/10198/28819engEsteves, Salete; Fernandes, Joana; Lopes, Luisa (2023). The influence of online shopping determinants on customer satisfaction in the portuguese market. In 18th Iberian Conference on Information Systems and Technologies, CISTI 2023. Aveiro: IEEE. p. 1-6. ISBN 978-989-33-4792-8978-989334792-82166-072710.23919/CISTI58278.2023.10211346info:eu-repo/semantics/openAccessreponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiainstacron:RCAAP2025-02-25T12:20:12Zoai:bibliotecadigital.ipb.pt:10198/28819Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireinfo@rcaap.ptopendoar:https://opendoar.ac.uk/repository/71602025-05-28T11:47:39.217665Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiafalse
dc.title.none.fl_str_mv The influence of online shopping determinants on customer satisfaction in the portuguese market
title The influence of online shopping determinants on customer satisfaction in the portuguese market
spellingShingle The influence of online shopping determinants on customer satisfaction in the portuguese market
Esteves, Salete
Online shopping
E-commerce
Customer satisfaction
title_short The influence of online shopping determinants on customer satisfaction in the portuguese market
title_full The influence of online shopping determinants on customer satisfaction in the portuguese market
title_fullStr The influence of online shopping determinants on customer satisfaction in the portuguese market
title_full_unstemmed The influence of online shopping determinants on customer satisfaction in the portuguese market
title_sort The influence of online shopping determinants on customer satisfaction in the portuguese market
author Esteves, Salete
author_facet Esteves, Salete
Fernandes, Joana
Lopes, Luisa
author_role author
author2 Fernandes, Joana
Lopes, Luisa
author2_role author
author
dc.contributor.none.fl_str_mv Biblioteca Digital do IPB
dc.contributor.author.fl_str_mv Esteves, Salete
Fernandes, Joana
Lopes, Luisa
dc.subject.por.fl_str_mv Online shopping
E-commerce
Customer satisfaction
topic Online shopping
E-commerce
Customer satisfaction
description To analyze the factors that influence customer’s online shopping satisfaction, quantitative research is used through a survey. Six factors are used as independent variables in this study, namely: security, information availability, shipping, quality, pricing and time. The study, conducted in Portugal, uses primary data in the form of a survey with a questionnaire as a research instrument, using a five-point Likert scale. The sampling technique in this study uses convenience sampling. The data (n=193) were analyzed using Confirmatory Factor Analysis and Multiple Regression. The analysis carried out reveals the main factors that influence specific online shopping satisfaction, in the Portuguese market. The obtained result analysis confirmed that quality, information availability, pricing, and shipping have a significant effect on online shopping customer satisfaction, while security have no significant effect on online shopping customer’s satisfaction and time presented an unacceptable internal consistency, and so it was not possible to conclude about this factor.
publishDate 2023
dc.date.none.fl_str_mv 2023-10-23T13:40:21Z
2023
2023-01-01T00:00:00Z
dc.type.driver.fl_str_mv conference object
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10198/28819
url http://hdl.handle.net/10198/28819
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Esteves, Salete; Fernandes, Joana; Lopes, Luisa (2023). The influence of online shopping determinants on customer satisfaction in the portuguese market. In 18th Iberian Conference on Information Systems and Technologies, CISTI 2023. Aveiro: IEEE. p. 1-6. ISBN 978-989-33-4792-8
978-989334792-8
2166-0727
10.23919/CISTI58278.2023.10211346
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv IEEE
publisher.none.fl_str_mv IEEE
dc.source.none.fl_str_mv reponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron:RCAAP
instname_str FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron_str RCAAP
institution RCAAP
reponame_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
collection Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
repository.name.fl_str_mv Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
repository.mail.fl_str_mv info@rcaap.pt
_version_ 1833592245601697792

Registros relacionados