Enterprise resource planning adoption and satisfaction determinants

Detalhes bibliográficos
Autor(a) principal: Costa, Carlos
Data de Publicação: 2016
Outros Autores: Ferreira, Edgar, Bento, Fernando, Aparício, Manuela
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
Texto Completo: http://hdl.handle.net/10400.26/29993
Resumo: Enterprise Resource Planning (ERP) systems are at the core of every firm. Making people use this costly and time-consuming investment is one of the most important issues to deal with. The main objective of the present study is to find the key determinants that open the door to user satisfaction and adoption. A theoretical model was set and an online survey was conducted to understand ERP users' perspective on such matters.The outcome was the model validation an dthe understanding that top management support, training, and the system quality are important constructs to assess adoption user satisfaction. Infact,thelatter (systemquality) has a significant influence on the behaviour a lintention to use and also in the overall user satisfaction. As management support is a very relevant determinant to ERP usage. Accordingly, this study enlightens theory, by contributing to a new model of ERP adoption and satisfaction. It also provides relevant evidence to companies involved in the ERP implementation process.
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spelling Enterprise resource planning adoption and satisfaction determinantsEnterprise resource planningERPAdoptionUser satisfactionEnterprise Resource Planning (ERP) systems are at the core of every firm. Making people use this costly and time-consuming investment is one of the most important issues to deal with. The main objective of the present study is to find the key determinants that open the door to user satisfaction and adoption. A theoretical model was set and an online survey was conducted to understand ERP users' perspective on such matters.The outcome was the model validation an dthe understanding that top management support, training, and the system quality are important constructs to assess adoption user satisfaction. Infact,thelatter (systemquality) has a significant influence on the behaviour a lintention to use and also in the overall user satisfaction. As management support is a very relevant determinant to ERP usage. Accordingly, this study enlightens theory, by contributing to a new model of ERP adoption and satisfaction. It also provides relevant evidence to companies involved in the ERP implementation process.Repositório ComumCosta, CarlosFerreira, EdgarBento, FernandoAparício, Manuela2019-10-22T00:42:20Z20162016-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.26/29993enghttps://doi.org/10.1016/j.chb.2016.05.090info:eu-repo/semantics/openAccessreponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiainstacron:RCAAP2025-05-05T14:38:03Zoai:comum.rcaap.pt:10400.26/29993Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireinfo@rcaap.ptopendoar:https://opendoar.ac.uk/repository/71602025-05-29T07:02:08.189268Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiafalse
dc.title.none.fl_str_mv Enterprise resource planning adoption and satisfaction determinants
title Enterprise resource planning adoption and satisfaction determinants
spellingShingle Enterprise resource planning adoption and satisfaction determinants
Costa, Carlos
Enterprise resource planning
ERP
Adoption
User satisfaction
title_short Enterprise resource planning adoption and satisfaction determinants
title_full Enterprise resource planning adoption and satisfaction determinants
title_fullStr Enterprise resource planning adoption and satisfaction determinants
title_full_unstemmed Enterprise resource planning adoption and satisfaction determinants
title_sort Enterprise resource planning adoption and satisfaction determinants
author Costa, Carlos
author_facet Costa, Carlos
Ferreira, Edgar
Bento, Fernando
Aparício, Manuela
author_role author
author2 Ferreira, Edgar
Bento, Fernando
Aparício, Manuela
author2_role author
author
author
dc.contributor.none.fl_str_mv Repositório Comum
dc.contributor.author.fl_str_mv Costa, Carlos
Ferreira, Edgar
Bento, Fernando
Aparício, Manuela
dc.subject.por.fl_str_mv Enterprise resource planning
ERP
Adoption
User satisfaction
topic Enterprise resource planning
ERP
Adoption
User satisfaction
description Enterprise Resource Planning (ERP) systems are at the core of every firm. Making people use this costly and time-consuming investment is one of the most important issues to deal with. The main objective of the present study is to find the key determinants that open the door to user satisfaction and adoption. A theoretical model was set and an online survey was conducted to understand ERP users' perspective on such matters.The outcome was the model validation an dthe understanding that top management support, training, and the system quality are important constructs to assess adoption user satisfaction. Infact,thelatter (systemquality) has a significant influence on the behaviour a lintention to use and also in the overall user satisfaction. As management support is a very relevant determinant to ERP usage. Accordingly, this study enlightens theory, by contributing to a new model of ERP adoption and satisfaction. It also provides relevant evidence to companies involved in the ERP implementation process.
publishDate 2016
dc.date.none.fl_str_mv 2016
2016-01-01T00:00:00Z
2019-10-22T00:42:20Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
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dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.26/29993
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dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://doi.org/10.1016/j.chb.2016.05.090
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