The Information Professional during a curation process at WhatsApp Business. 2020.ISBN: . p.122-130

• Autor(a) principal: Oliveira, Dalbert Marques
• Data de Publicação: 2020
• Outros Autores: Miranda, Patrícia, Rodrigues, Luis Silva, Braga, Inês
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
• Texto Completo: http://hdl.handle.net/10400.22/23783
• topic: Professional; Information; Online Content Curation; WhatsApp Business; Online Information Obsolescence; Fake news

This paper describes how Information Professional manages information during a content curation process through WhatsApp Business (WB) to ensure that information transmitted, individually or in groups, is current, true and verifiable. Such an approach is justified by the great importance that information currently assumes, the increasingly common practice of information exchange through dialogues, online, by peers or groups and the danger that false and / or wrong information may cause to individuals and / or groups. The Information Professional, as a group curator at WB, is in touch with new challenges and opportunities. Among these challenges, it is possible to cite issues related to the information life cycle, especially regarding its verifiability and obsolescence. With respect to opportunities, the Information Professional will be the information facilitator as an important asset capable of enriching the lives of individuals or groups. The purpose of this paper is to address various aspects of this curation process, taking advantage of a real case of curating information about Portugal for individuals interested in the country. In this work it was possible to verify that the curation process can be facilitated with the knowledge and application of several free technologies, available online, which help in the verifiability and timeliness of the transmitted information, as well as the WB tools themselves.