Role playing games and emotions in dispute resolution environments

Bibliographic Details
Main Author: Carneiro, Davide Rua
Publication Date: 2011
Other Authors: Novais, Paulo, Machado, Luís, Analide, César, Costa, Nuno, Neves, José
Language: eng
Source: Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
Download full: http://hdl.handle.net/1822/15007
Summary: Electronic contracting, mostly through software agents, led to an impressive growth in electronic transactions, but also in the number of disputes arising out of these transactions. Paper-based courts are however unable to efficiently deal with this increase in disputes. On the other hand, current Online Dispute Resolution methodologies are impersonal and cold, leaving aside important information such as the disputants’ body language and emotions. In that sense, in this paper we propose the creation of environments for dispute resolution that can complement the existing tools with important context information. This, we believe, will lead to dispute resolution tools that will more efficiently achieve mutually satisfactory outcomes.
id RCAP_3bf00d42d3054c7bdefd2fb2fd16bf34
oai_identifier_str oai:repositorium.sdum.uminho.pt:1822/15007
network_acronym_str RCAP
network_name_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
repository_id_str https://opendoar.ac.uk/repository/7160
spelling Role playing games and emotions in dispute resolution environmentsAffective computingRole playing gamesEmotionsAmbient intelligenceDispute resolution environmentsScience & TechnologyElectronic contracting, mostly through software agents, led to an impressive growth in electronic transactions, but also in the number of disputes arising out of these transactions. Paper-based courts are however unable to efficiently deal with this increase in disputes. On the other hand, current Online Dispute Resolution methodologies are impersonal and cold, leaving aside important information such as the disputants’ body language and emotions. In that sense, in this paper we propose the creation of environments for dispute resolution that can complement the existing tools with important context information. This, we believe, will lead to dispute resolution tools that will more efficiently achieve mutually satisfactory outcomes.The work described in this paper is included in TIARAC - Telematics and Artificial Intelligence in Alternative Conflict Resolution Project (PTDC/JUR/71354/2006), which is a research project supported by FCT (Science & Technology Foundation), Portugal.SpringerUniversidade do MinhoCarneiro, Davide RuaNovais, PauloMachado, LuísAnalide, CésarCosta, NunoNeves, José20112011-01-01T00:00:00Zconference paperinfo:eu-repo/semantics/publishedVersionapplication/pdfhttp://hdl.handle.net/1822/15007eng97836421964301867-566210.1007/978-3-642-19644-7_17info:eu-repo/semantics/openAccessreponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiainstacron:RCAAP2024-05-11T07:05:21Zoai:repositorium.sdum.uminho.pt:1822/15007Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireinfo@rcaap.ptopendoar:https://opendoar.ac.uk/repository/71602025-05-28T16:15:03.278333Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiafalse
dc.title.none.fl_str_mv Role playing games and emotions in dispute resolution environments
title Role playing games and emotions in dispute resolution environments
spellingShingle Role playing games and emotions in dispute resolution environments
Carneiro, Davide Rua
Affective computing
Role playing games
Emotions
Ambient intelligence
Dispute resolution environments
Science & Technology
title_short Role playing games and emotions in dispute resolution environments
title_full Role playing games and emotions in dispute resolution environments
title_fullStr Role playing games and emotions in dispute resolution environments
title_full_unstemmed Role playing games and emotions in dispute resolution environments
title_sort Role playing games and emotions in dispute resolution environments
author Carneiro, Davide Rua
author_facet Carneiro, Davide Rua
Novais, Paulo
Machado, Luís
Analide, César
Costa, Nuno
Neves, José
author_role author
author2 Novais, Paulo
Machado, Luís
Analide, César
Costa, Nuno
Neves, José
author2_role author
author
author
author
author
dc.contributor.none.fl_str_mv Universidade do Minho
dc.contributor.author.fl_str_mv Carneiro, Davide Rua
Novais, Paulo
Machado, Luís
Analide, César
Costa, Nuno
Neves, José
dc.subject.por.fl_str_mv Affective computing
Role playing games
Emotions
Ambient intelligence
Dispute resolution environments
Science & Technology
topic Affective computing
Role playing games
Emotions
Ambient intelligence
Dispute resolution environments
Science & Technology
description Electronic contracting, mostly through software agents, led to an impressive growth in electronic transactions, but also in the number of disputes arising out of these transactions. Paper-based courts are however unable to efficiently deal with this increase in disputes. On the other hand, current Online Dispute Resolution methodologies are impersonal and cold, leaving aside important information such as the disputants’ body language and emotions. In that sense, in this paper we propose the creation of environments for dispute resolution that can complement the existing tools with important context information. This, we believe, will lead to dispute resolution tools that will more efficiently achieve mutually satisfactory outcomes.
publishDate 2011
dc.date.none.fl_str_mv 2011
2011-01-01T00:00:00Z
dc.type.driver.fl_str_mv conference paper
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/1822/15007
url http://hdl.handle.net/1822/15007
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 9783642196430
1867-5662
10.1007/978-3-642-19644-7_17
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Springer
publisher.none.fl_str_mv Springer
dc.source.none.fl_str_mv reponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron:RCAAP
instname_str FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron_str RCAAP
institution RCAAP
reponame_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
collection Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
repository.name.fl_str_mv Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
repository.mail.fl_str_mv info@rcaap.pt
_version_ 1833595832372297728

Similar Items