Performance evaluation methods in the hotel industry

Bibliographic Details
Main Author: Nunes, Catarina Rosa
Publication Date: 2024
Other Authors: Machado, Maria João Cardoso Vieira
Format: Article
Language: eng
Source: Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
Download full: https://tmstudies.net/index.php/ectms/article/view/643
Summary: This paper aims to contribute to increasing knowledge of performance evaluation methods used by the hotel industry, analysing whether there is a link between hotel characteristics and evaluation methods used. To achieve this goal we conducted surveys and interviews with financial officers of 275 four and five star hotels located in Portugal. The results support the conclusion that there is a link between hotel characteristics and performance evaluation methods used.
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network_name_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
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spelling Performance evaluation methods in the hotel industryOs métodos de avaliação de desempenho na hotelariaPerformance evaluationhotel industrymanagement accountingTableau de BordBalanced ScorecardThis paper aims to contribute to increasing knowledge of performance evaluation methods used by the hotel industry, analysing whether there is a link between hotel characteristics and evaluation methods used. To achieve this goal we conducted surveys and interviews with financial officers of 275 four and five star hotels located in Portugal. The results support the conclusion that there is a link between hotel characteristics and performance evaluation methods used.O presente trabalho tem como objetivo contribuir para o conhecimento sobre os métodos de avaliação de desempenho utilizados pelo sector hoteleiro, analisando se existe associação entre as características dos hotéis e os métodos utilizados. Para atingir este objetivo foram realizados inquéritos e entrevistas aos responsáveis financeiros de 275 hotéis de 4 e 5 estrelas localizados em Portugal. Os resultados obtidos permitem concluir que existem associações entre as características dos hotéis e os métodos de avaliação de desempenho utilizados.University of Algarve2024-01-10info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://tmstudies.net/index.php/ectms/article/view/643Revista Encontros Científicos - Tourism & Management Studies; v. 10 n. 1 (2014); 24-30Tourism & Management Studies; Vol. 10 N.º 1 (2014); 24-30Tourism & Management Studies; Vol. 10 No. 1 (2014); 24-30Revista Encontros Científicos - Tourism & Management Studies; Vol. 10 Núm. 1 (2014); 24-302182-8466reponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiainstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/643https://tmstudies.net/index.php/ectms/article/view/643/2430Copyright (c) 2016 Tourism & Management Studiesinfo:eu-repo/semantics/openAccessNunes, Catarina RosaMachado, Maria João Cardoso Vieira2024-01-17T15:28:49Zoai:ojs.pkp.sfu.ca:article/643Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireinfo@rcaap.ptopendoar:https://opendoar.ac.uk/repository/71602025-05-28T11:49:28.978679Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiafalse
dc.title.none.fl_str_mv Performance evaluation methods in the hotel industry
Os métodos de avaliação de desempenho na hotelaria
title Performance evaluation methods in the hotel industry
spellingShingle Performance evaluation methods in the hotel industry
Nunes, Catarina Rosa
Performance evaluation
hotel industry
management accounting
Tableau de Bord
Balanced Scorecard
title_short Performance evaluation methods in the hotel industry
title_full Performance evaluation methods in the hotel industry
title_fullStr Performance evaluation methods in the hotel industry
title_full_unstemmed Performance evaluation methods in the hotel industry
title_sort Performance evaluation methods in the hotel industry
author Nunes, Catarina Rosa
author_facet Nunes, Catarina Rosa
Machado, Maria João Cardoso Vieira
author_role author
author2 Machado, Maria João Cardoso Vieira
author2_role author
dc.contributor.author.fl_str_mv Nunes, Catarina Rosa
Machado, Maria João Cardoso Vieira
dc.subject.por.fl_str_mv Performance evaluation
hotel industry
management accounting
Tableau de Bord
Balanced Scorecard
topic Performance evaluation
hotel industry
management accounting
Tableau de Bord
Balanced Scorecard
description This paper aims to contribute to increasing knowledge of performance evaluation methods used by the hotel industry, analysing whether there is a link between hotel characteristics and evaluation methods used. To achieve this goal we conducted surveys and interviews with financial officers of 275 four and five star hotels located in Portugal. The results support the conclusion that there is a link between hotel characteristics and performance evaluation methods used.
publishDate 2024
dc.date.none.fl_str_mv 2024-01-10
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/643
url https://tmstudies.net/index.php/ectms/article/view/643
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/643
https://tmstudies.net/index.php/ectms/article/view/643/2430
dc.rights.driver.fl_str_mv Copyright (c) 2016 Tourism & Management Studies
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2016 Tourism & Management Studies
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv University of Algarve
publisher.none.fl_str_mv University of Algarve
dc.source.none.fl_str_mv Revista Encontros Científicos - Tourism & Management Studies; v. 10 n. 1 (2014); 24-30
Tourism & Management Studies; Vol. 10 N.º 1 (2014); 24-30
Tourism & Management Studies; Vol. 10 No. 1 (2014); 24-30
Revista Encontros Científicos - Tourism & Management Studies; Vol. 10 Núm. 1 (2014); 24-30
2182-8466
reponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron:RCAAP
instname_str FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron_str RCAAP
institution RCAAP
reponame_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
collection Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
repository.name.fl_str_mv Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
repository.mail.fl_str_mv info@rcaap.pt
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