A BPM approach in a small Azorean Company: process modelling, analysis, and redesign

Detalhes bibliográficos
Autor(a) principal: Cota, André Filipe Vicência
Data de Publicação: 2022
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
Texto Completo: http://hdl.handle.net/10362/133073
Resumo: Internship Report presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management
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spelling A BPM approach in a small Azorean Company: process modelling, analysis, and redesignBPMBPMNProcess modelingProcess AnalysisInformation ManagementProcess RedesignInternship Report presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies ManagementProcess efficiency has been a concern for organizations since the beginning. Numerous methodologies to improve process efficiency have been proposed and developed throughout the years; one of those methodologies is business process management. Business process management can bring to organizations a performance improvement, reduce costs and process cycle time, and improve overall customer satisfaction. The proposed project's goal for the internship was to study the organization’s process by identifying, modeling, analyzing, redesigning, and implementing the proposed changes. The organization is focused on the sale and service provider of technology products and accounting services in the Azorean environment. After some analysis and deliberation, the most adequate process to receive this business process management approach was the Technical Assistance process.Jesus, Frederico Miguel Campos Cruz Ribeiro deRUNCota, André Filipe Vicência2022-02-17T12:34:33Z2022-01-192022-01-19T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/133073TID:202948188enginfo:eu-repo/semantics/openAccessreponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiainstacron:RCAAP2024-05-22T17:59:32Zoai:run.unl.pt:10362/133073Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireinfo@rcaap.ptopendoar:https://opendoar.ac.uk/repository/71602025-05-28T17:30:35.013395Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiafalse
dc.title.none.fl_str_mv A BPM approach in a small Azorean Company: process modelling, analysis, and redesign
title A BPM approach in a small Azorean Company: process modelling, analysis, and redesign
spellingShingle A BPM approach in a small Azorean Company: process modelling, analysis, and redesign
Cota, André Filipe Vicência
BPM
BPMN
Process modeling
Process Analysis
Information Management
Process Redesign
title_short A BPM approach in a small Azorean Company: process modelling, analysis, and redesign
title_full A BPM approach in a small Azorean Company: process modelling, analysis, and redesign
title_fullStr A BPM approach in a small Azorean Company: process modelling, analysis, and redesign
title_full_unstemmed A BPM approach in a small Azorean Company: process modelling, analysis, and redesign
title_sort A BPM approach in a small Azorean Company: process modelling, analysis, and redesign
author Cota, André Filipe Vicência
author_facet Cota, André Filipe Vicência
author_role author
dc.contributor.none.fl_str_mv Jesus, Frederico Miguel Campos Cruz Ribeiro de
RUN
dc.contributor.author.fl_str_mv Cota, André Filipe Vicência
dc.subject.por.fl_str_mv BPM
BPMN
Process modeling
Process Analysis
Information Management
Process Redesign
topic BPM
BPMN
Process modeling
Process Analysis
Information Management
Process Redesign
description Internship Report presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management
publishDate 2022
dc.date.none.fl_str_mv 2022-02-17T12:34:33Z
2022-01-19
2022-01-19T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/133073
TID:202948188
url http://hdl.handle.net/10362/133073
identifier_str_mv TID:202948188
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron:RCAAP
instname_str FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
instacron_str RCAAP
institution RCAAP
reponame_str Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
collection Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
repository.name.fl_str_mv Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
repository.mail.fl_str_mv info@rcaap.pt
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