Environmental factors and satisfaction in a specialty store

Bibliographic Details
Main Author: Marques, S.
Publication Date: 2013
Other Authors: Cardoso, M., Palma, A.
Format: Article
Language: eng
Source: Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
Download full: https://ciencia.iscte-iul.pt/public/pub/id/11421
http://hdl.handle.net/10071/9984
Summary: Given the intense competition experienced in the sector, retailers have been designing strategies to create an environment conducive to consumer satisfaction and purchase, particularly in supermarkets and hypermarkets. This paper develops a conceptualization of customer satisfaction based on field data collected in a specialty store, focusing on the relative importance of the environmental factors on satisfaction. The results show that the most important environmental determinant of customer satisfaction is the variety of products. The help from employees, lighting, layout and design also stand out from the set of stimuli considered.
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spelling Environmental factors and satisfaction in a specialty storeConsumer perceptionsConsumer satisfactionStore environmentGiven the intense competition experienced in the sector, retailers have been designing strategies to create an environment conducive to consumer satisfaction and purchase, particularly in supermarkets and hypermarkets. This paper develops a conceptualization of customer satisfaction based on field data collected in a specialty store, focusing on the relative importance of the environmental factors on satisfaction. The results show that the most important environmental determinant of customer satisfaction is the variety of products. The help from employees, lighting, layout and design also stand out from the set of stimuli considered.Routledge/Taylor & Francis2015-10-14T16:19:46Z2013-01-01T00:00:00Z20132015-10-14T16:17:17Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://ciencia.iscte-iul.pt/public/pub/id/11421http://hdl.handle.net/10071/9984eng0959-3969Marques, S.Cardoso, M.Palma, A.info:eu-repo/semantics/embargoedAccessreponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiainstacron:RCAAP2024-07-07T02:58:04Zoai:repositorio.iscte-iul.pt:10071/9984Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireinfo@rcaap.ptopendoar:https://opendoar.ac.uk/repository/71602025-05-28T18:12:04.557925Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologiafalse
dc.title.none.fl_str_mv Environmental factors and satisfaction in a specialty store
title Environmental factors and satisfaction in a specialty store
spellingShingle Environmental factors and satisfaction in a specialty store
Marques, S.
Consumer perceptions
Consumer satisfaction
Store environment
title_short Environmental factors and satisfaction in a specialty store
title_full Environmental factors and satisfaction in a specialty store
title_fullStr Environmental factors and satisfaction in a specialty store
title_full_unstemmed Environmental factors and satisfaction in a specialty store
title_sort Environmental factors and satisfaction in a specialty store
author Marques, S.
author_facet Marques, S.
Cardoso, M.
Palma, A.
author_role author
author2 Cardoso, M.
Palma, A.
author2_role author
author
dc.contributor.author.fl_str_mv Marques, S.
Cardoso, M.
Palma, A.
dc.subject.por.fl_str_mv Consumer perceptions
Consumer satisfaction
Store environment
topic Consumer perceptions
Consumer satisfaction
Store environment
description Given the intense competition experienced in the sector, retailers have been designing strategies to create an environment conducive to consumer satisfaction and purchase, particularly in supermarkets and hypermarkets. This paper develops a conceptualization of customer satisfaction based on field data collected in a specialty store, focusing on the relative importance of the environmental factors on satisfaction. The results show that the most important environmental determinant of customer satisfaction is the variety of products. The help from employees, lighting, layout and design also stand out from the set of stimuli considered.
publishDate 2013
dc.date.none.fl_str_mv 2013-01-01T00:00:00Z
2013
2015-10-14T16:19:46Z
2015-10-14T16:17:17Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://ciencia.iscte-iul.pt/public/pub/id/11421
http://hdl.handle.net/10071/9984
url https://ciencia.iscte-iul.pt/public/pub/id/11421
http://hdl.handle.net/10071/9984
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 0959-3969
dc.rights.driver.fl_str_mv info:eu-repo/semantics/embargoedAccess
eu_rights_str_mv embargoedAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Routledge/Taylor & Francis
publisher.none.fl_str_mv Routledge/Taylor & Francis
dc.source.none.fl_str_mv reponame:Repositórios Científicos de Acesso Aberto de Portugal (RCAAP)
instname:FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
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repository.name.fl_str_mv Repositórios Científicos de Acesso Aberto de Portugal (RCAAP) - FCCN, serviços digitais da FCT – Fundação para a Ciência e a Tecnologia
repository.mail.fl_str_mv info@rcaap.pt
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