Grievance mechanisms for social protection programmes: stumbling blocks and best practice

Detalhes bibliográficos
Autor(a) principal: Barca, Valentina
Data de Publicação: 2016
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Institucional da IPEA (RCIpea)
dARK ID: ark:/51990/0013000000bz0
Texto Completo: https://repositorio.ipea.gov.br/handle/11058/15370
Resumo: "A Grievance Mechanism (GM) is a system that allows citizens to provide feedback to implementers of a given service and allows implementers to respond. There are several important benefits to setting up strong GMs for social protection programmes, such as: increasing overall programme accountability and citizens' trust and involvement; continuously solving operational issues (complementary to monitoring and evaluation) and reducing the cost of addressing them; holding implementing authorities accountable at all levels of implementation to curb corruption; and standardising programme implementation and performance." (…)
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spelling Grievance mechanisms for social protection programmes: stumbling blocks and best practiceMecanismos de denuncia para los programas de protección social: eslabones débiles y mejores prácticasMécanismes de réclamation à l'usage des programmes de protection sociale : écueils et meilleures pratiquesMecanismos de reclamação para programas de proteção social: obstáculos e melhores práticasGrievance mechanismssocial protection programmesstumbling blocksbest practice"A Grievance Mechanism (GM) is a system that allows citizens to provide feedback to implementers of a given service and allows implementers to respond. There are several important benefits to setting up strong GMs for social protection programmes, such as: increasing overall programme accountability and citizens' trust and involvement; continuously solving operational issues (complementary to monitoring and evaluation) and reducing the cost of addressing them; holding implementing authorities accountable at all levels of implementation to curb corruption; and standardising programme implementation and performance." (…)"Um mecanismo de reclamação (MR) é um sistema que permite aos cidadãos fornecer queixas, comentários e opiniões a implementadores de um dado serviço, além de possibilitar respostas por parte dos implementadores. Há muitos efeitos benéficos importantes advindos da criação de MRs para programas de proteção social, tais como: i) o aumento na responsabilidade e da prestação de contas do programa, bem como no envolvimento e na confiança dos cidadãos; ii) a constante resolução de questões operacionais (de maneira complementar ao monitoramento e avaliação) e a redução dos custos de se abordar tais questões; iii) responsabilizar as autoridades implementadoras em todos os níveis para coibir a corrupção; e iv) a padronização da implementação e desempenho dos programas". (...)1 p.2024-10-03T23:55:33Z2024-10-03T23:55:33Z20162016info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfapplication/pdfapplication/pdfapplication/pdfhttps://repositorio.ipea.gov.br/handle/11058/15370ark:/51990/0013000000bz0engInternational Policy Centre for Inclusive GrowthUnited Nations Development ProgrammeLicença total exclusivaO texto e dados desta publicação podem ser reproduzidos desde que as fontes sejam citadas. Reproduções com fins comerciais são proibidas.info:eu-repo/semantics/openAccessBarca, Valentinareponame:Repositório Institucional da IPEA (RCIpea)instname:Instituto de Pesquisa Econômica Aplicada (IPEA)instacron:IPEA2025-07-31T22:30:23Zoai:repositorio.ipea.gov.br:11058/15370Repositório InstitucionalPUBhttp://repositorio.ipea.gov.br/oai/requestsuporte@ipea.gov.bropendoar:2025-07-31T22:30:23Repositório Institucional da IPEA (RCIpea) - Instituto de Pesquisa Econômica Aplicada (IPEA)false
dc.title.none.fl_str_mv Grievance mechanisms for social protection programmes: stumbling blocks and best practice
Mecanismos de denuncia para los programas de protección social: eslabones débiles y mejores prácticas
Mécanismes de réclamation à l'usage des programmes de protection sociale : écueils et meilleures pratiques
Mecanismos de reclamação para programas de proteção social: obstáculos e melhores práticas
title Grievance mechanisms for social protection programmes: stumbling blocks and best practice
spellingShingle Grievance mechanisms for social protection programmes: stumbling blocks and best practice
Barca, Valentina
Grievance mechanisms
social protection programmes
stumbling blocks
best practice
title_short Grievance mechanisms for social protection programmes: stumbling blocks and best practice
title_full Grievance mechanisms for social protection programmes: stumbling blocks and best practice
title_fullStr Grievance mechanisms for social protection programmes: stumbling blocks and best practice
title_full_unstemmed Grievance mechanisms for social protection programmes: stumbling blocks and best practice
title_sort Grievance mechanisms for social protection programmes: stumbling blocks and best practice
author Barca, Valentina
author_facet Barca, Valentina
author_role author
dc.contributor.author.fl_str_mv Barca, Valentina
dc.subject.por.fl_str_mv Grievance mechanisms
social protection programmes
stumbling blocks
best practice
topic Grievance mechanisms
social protection programmes
stumbling blocks
best practice
description "A Grievance Mechanism (GM) is a system that allows citizens to provide feedback to implementers of a given service and allows implementers to respond. There are several important benefits to setting up strong GMs for social protection programmes, such as: increasing overall programme accountability and citizens' trust and involvement; continuously solving operational issues (complementary to monitoring and evaluation) and reducing the cost of addressing them; holding implementing authorities accountable at all levels of implementation to curb corruption; and standardising programme implementation and performance." (…)
publishDate 2016
dc.date.none.fl_str_mv 2016
2016
2024-10-03T23:55:33Z
2024-10-03T23:55:33Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://repositorio.ipea.gov.br/handle/11058/15370
dc.identifier.dark.fl_str_mv ark:/51990/0013000000bz0
url https://repositorio.ipea.gov.br/handle/11058/15370
identifier_str_mv ark:/51990/0013000000bz0
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv International Policy Centre for Inclusive Growth
United Nations Development Programme
Licença total exclusiva
info:eu-repo/semantics/openAccess
rights_invalid_str_mv International Policy Centre for Inclusive Growth
United Nations Development Programme
Licença total exclusiva
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
application/pdf
application/pdf
dc.source.none.fl_str_mv reponame:Repositório Institucional da IPEA (RCIpea)
instname:Instituto de Pesquisa Econômica Aplicada (IPEA)
instacron:IPEA
instname_str Instituto de Pesquisa Econômica Aplicada (IPEA)
instacron_str IPEA
institution IPEA
reponame_str Repositório Institucional da IPEA (RCIpea)
collection Repositório Institucional da IPEA (RCIpea)
repository.name.fl_str_mv Repositório Institucional da IPEA (RCIpea) - Instituto de Pesquisa Econômica Aplicada (IPEA)
repository.mail.fl_str_mv suporte@ipea.gov.br
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