Utilização de análise hierárquica de processo para centro de distribuição: um estudo de campo em empresa do ramo alimentício

• Ano de defesa: 2013
• Autor(a) principal: Rosa, Carla Regina Mazia
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Tecnológica Federal do Paraná; Ponta Grossa; Programa de Pós-Graduação em Engenharia de Produção
• Palavras-chave em Português: Distribuição de mercadorias; Alimentos - Armazenamento; Alimentos - Indústria; Logística; Physical distribution of goods; Food - Storage; Food industry and trade; Logistics
• Link de acesso: http://repositorio.utfpr.edu.br/jspui/handle/1/1486

One of the most important aspects to be considered by the Distribution Centers is the improvement of the process in relation to the attributes of its service. The objective of this work is to purpose a method to a definition of a Distribution Center, using multi-criteria support method to the decision. For this, it was carried out a bibliographic revision to Warehouse system, distribution Center and hierarchical analysis of the process. In order to obtain criteria and sub-criteria it was necessary an analysis of the performance measures. Besides the researched literature about the subject it was made a field study in the distribution Center of a big multinational industry of fastfood. The supported method to take decision distinguishes itself mainly for the capacity of analyzing situations of decisions incorporating quantitative and qualitative criteria, conflicting or not. It was used the mult criterion method of analytic hierarchy process to the attribution and consideration of the levels to a structure of distribution center. This study tried to demonstrate the utility of the mult criterion method of Analytic Hierarch Process, to the atribution and consideration of the levels importance to a structure of the Distribution Center. This study tried to demonstrate l with variants and give results that may be the support to decisors to take the decision, so well manage the distribution center. The study sought to demonstrate the application of the method of multi criterion Analytic Hierarchy Process for selecting the best structure for Distribution Center. The method allowed identifying the best structure among three alternatives that were evaluated by Analytic Hierarchy Process based on the definition of criteria and sub criteria facing this decision context. The results show that the cost factor and quality are the main responsible for choosing the alternative. The study identified the alternative C as the best structure to improve and manage the Distribution Center.