Autoavaliação do comportamento comunicativo de líderes de diversas profissões ao falar em público

• Ano de defesa: 2017
• Autor(a) principal: Vargas, Aline Cristina Tafarelo [UNIFESP]
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de São Paulo (UNIFESP)
• Palavras-chave em Português: Voice; Self-assessment; Communication; Speech, language and hearing sciences; Surveys and questionnaires; Speech; Questionnaires; Verbal behavior; Voz; Autoavaliação; Comunicação; Fonoaudiologia; Inquéritos e questionários; Comportamento verbal
• Link de acesso: https://sucupira.capes.gov.br/sucupira/public/consultas/coleta/trabalhoConclusao/viewTrabalhoConclusao.jsf?popup=true&id_trabalho=5019569; http://repositorio.unifesp.br/handle/11600/50562

Objective: Understanding how corporate leaders evaluate themselves in situations of public speaking, taking into consideration specific aspects of speech, voice and manifestations of nervousness and anxiety. Methods: Three hundred and twenty-eight individuals participated in this study, being 143 men and 185 women, having corporate leadership positions in various segments, mean age of 41 years old. Three evaluation instruments were applied: a Communication Contexts Questionaire CCQ-R reduced from Questionnaire of Self-Evaluation on Speech and Voice Abilities in Various Communication Contexts – QCC, with 23 questions, the Self-Statements during Public Speaking Scale - SSPS, with 10 questions and the Voice Handicap Index 10 – VHI-10, also with 10 questions. The results were evaluated according to sex and age. Results: Speaking in meetings was the most referred experience of speaking in public (88.4). The participants indicated perceived modifications in the aspects of speech, voice, nervousness and anxiety, with different distribution in relation to sex and age. Perceiving that the speech and voice become different on speaking in public is the most pointed symptom (50.3% and 78.5%, respectively). The majority of leaders feel nervous in this situation (84.4%), being the insecurity about the context the factor which generates more nervousness (69.0%). The majority of the leaders also feel anxious when speaking in public (83.3%), showing the symptom of sweating on the hands (31.3%). Despite the negative manifestations in the researched aspects, the leaders evaluated themselves positively in the situation of speaking in public, according to SSPS. There are fewer occurrences of negative manifestations in speech, voice, nervousness and anxiety in older participants, which can suggest that a positive effect of the experience and the informal learning on this practice. A high percentage of leaders, 14.7%, perceived some vocal disadvantage according to the VHI-10. Conclusion: For the majority of leaders, speaking in public pose a challenge, which can generate negative impacts in communication. Positions of leadership evaluate their communication on speaking in public as good, although they recognize the occurrence of various deviations in speech and voice, including manifestations of nervousness and anxiety in this situation. For both sexes, aging seems to have a positive effect in public speaking situations.