Os sentidos da humanização para os trabalhadores do Hospital São Paulo: narrativas de história oral de vida

• Ano de defesa: 2017
• Autor(a) principal: Dal Poggetto, Luziete Maria da Silva [UNIFESP]
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de São Paulo (UNIFESP)
• Palavras-chave em Português: Humanization; Narratives; Micropolitical; Oral history of life; Health professional; Humanização; Narrativas; Micropolítica; História oral de vida; Profissionais de saúde; Saúde Coletiva
• Link de acesso: https://sucupira.capes.gov.br/sucupira/public/consultas/coleta/trabalhoConclusao/viewTrabalhoConclusao.jsf?popup=true&id_trabalho=5137638; http://repositorio.unifesp.br/handle/11600/41848

The National Policy for the Humanization of Health Care and Management (PNH), the adolescence, the consultation, the perception by some and the measurement by few, even by professionals working in the health area and, therefore, is not practiced in its Integrity, and is often misused in protocol maneuvers. In the context of hospital care, the PNH is directed to the SUS base, which brings a revolutionary and transformative process without a health field, provided it is understood and articulated in its process of care, management and care with health professionals and society. The PHN specifically and directly calls on health professionals, patients and managers for this construction, as engines and transformers in their micro and macrosectors, spaces of action. Motivated by the power of the HNP, the objective was to interpret and reflect on concepts, experiences and humanization experiences of health professionals responsible for the development, coordination, management and operationalization of the National Humanization Policy, especially from the Hospital São Paulo Institution, from Life's history. Regarding the methodology, the Oral History of Life was used, with the production of narratives of health professionals who experience within the Institution Hospital São Paulo the PNH in its practice, since it is one of the first hospitals to develop a group of humanizations with supporters of the Ministry of Health. From the narratives, it was perceived a certain interpretive superficiality and, consequently, a practice that is traversed by the field of health at institutional level, that did not transcend to the discourse. However, it was perceived that a system of humanized intrinsic care is developed in a micropolitical action, of the centers of actors-health professionals, in a network of solidarity favorable to the interpellation, if summoned for knowledge and real action, dimensioned by this policy. Innovative approach, which seeks to involve the real authors and actors of care. The oral history was presented in this dissertation as a humanizing process that enabled not only the actors-health professional who participated in these narratives, as well as the author.