A norma ISO/IEC 17025 e o SAGRI - Sistema de Avaliação da Gestão e Resultados da Inovação - uma proposta de integração

• Ano de defesa: 2013
• Autor(a) principal: Scheid, Jane de Fátima Foliatti
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de Santa Maria; BR; Engenharia de Produção; UFSM; Programa de Pós-Graduação em Engenharia de Produção
• Palavras-chave em Português: ISO/IEC 17025; Sistema de gestão da qualidade; Acreditação de laboratórios; SAGRI; Inovação; Quality management system; Laboratory accreditation; Innovation; CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
• Link de acesso: http://repositorio.ufsm.br/handle/1/8298

The testing laboratories are being required, by the regulatory agencies, to seek accreditations and recognitions of their quality management systems, ensuring their competence and traceability of the results. However, the concern about the competitiveness is not a seal. Laboratories require keep in their scopes, innovative methodologies that have the least amount of time and cost of analysis and greater efficiency. With these assumptions, the integration of appropriate practices to the requirements of standard ISO/IEC 17025: General requirements for the competence of testing and Calibration Laboratories, as the management evaluation system of Innovation results (SAGRI) may contribute with the needs imposed on the market. The present work is a study on the standardization of laboratories in accordance with ISO/IEC 17025 and management actions that contemplate the innovation, based on the theoretical study of the literature and research conducted in five testing laboratories accredited or recognized by an accreditation agency, through a questionnaire applied. The research is qualitative in character. The methodology departed from a conceptual basis of ISO and SAGRI, which subsequently were interpreted and related how the affinity between the two lines, offering greater clarity to the contextualization of the theme, which allowed the formulation of a proposal for integration between the norm and the evaluation system. The conclusion of the study presented the possible integration of the two systems, since innovation is part of the routine laboratory. It was concluded that laboratory guidelines must be deployed to all employees through tools and practices aligned to these directly related to strategic culture of the organization.