Governança e alinhamento estratégico de TIC e negócio no âmbito das empresas sergipanas : proposta de melhorias na Metodologia PETIC a partir da gestão de riscos e da comunicação e transparência de TIC

• Ano de defesa: 2017
• Autor(a) principal: Silva, Claudio Junior Nascimento da
• Orientador(a): Nascimento, Rogério Patrício Chagas do
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de Sergipe
• Programa de Pós-Graduação: Pós-Graduação em Ciência da Computação
• País: Brasil
• Palavras-chave em Português: Ciência da computação; Planejamento estratégico; Gerenciamento de risco; Tecnologia da informação; Comunicação e tecnologia; Tecnologia da informação e comunicação (TIC); Governança de TIC; Melhores práticas; Alinhamento estratégico; Riscos; Comunicação e transparência; PETIC
• Palavras-chave em Inglês: ICT Governance; Best practices; Strategic planning; Strategic alignment; Scratchs; Communication and transparency
• Área do conhecimento CNPq: CIENCIAS EXATAS E DA TERRA::CIENCIA DA COMPUTACAO
• Link de acesso: https://ri.ufs.br/handle/riufs/3357

In an increasingly competitive market, Information and Communication Technology (ICT) resources are essential and strategic in organizations. Today, the use of ICTs is a matter of business survival. In the same way that organizations and the market are constantly changing, ICTs are constantly evolving, and it is no longer conceivable to treat them only as support resources, but also as a strategic resource, with risks to the business and being known by all. Consequently, the use of technological resources must be in line with business objectives. It is therefore necessary to identify how organizations are promoting the alignment of ICT strategies with business strategies and how issues of risk and ICT communication and transparency are being addressed. The present work investigated, after the application of an electronic questionnaire (survey) to the Chief Information Officers sergipanos, how the ICT governance practices are adopted by the companies and how they are the planning and the strategic alignment between ICT and business. As a result, there was a lack of organizations in risk management, communication processes and strategic alignment between ICT and business, as well as found that the main ICT governance practices used were own or customized ICT Strategic Planning, ITIL, PMBOK and BSC. In addition to the ICT governance practices cited, there are other methodologies and frameworks that propose efficient management of ICT objectives, aligned with the organizational strategy, among them the PETIC Methodology, developed by the Federal University of Sergipe. In this scenario, improvements are proposed in the PETIC Methodology, incorporating in its scope risk management and communication management and ICT transparency, enabling an ICT assessment that is efficient and in line with the strategic business objectives. In order to demonstrate the supposition that the inclusion of risk management and communication and transparency in the PETIC Methodology allows for the elaboration of an ICT PE more aligned with the business objectives, a case study was applied in a Sergipe company and, through Qualitative and quantitative analyzes of the metrics previously defined, the improvement in the elaboration of the strategic planning of ICT and in the management of risks and communication and transparency.