A contribuição da ergonomia na certificação de Sistemas de Gestão da Qualidade: a manutenção predial de uma organização social de P&D

• Ano de defesa: 2019
• Autor(a) principal: Souza, Ivênio Teixeira de
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal do Rio de Janeiro; Brasil; Instituto Alberto Luiz Coimbra de Pós-Graduação e Pesquisa de Engenharia; Programa de Pós-Graduação em Engenharia de Produção; UFRJ
• Palavras-chave em Português: Ergonomia; Manutenção predial; Administração da qualidade; CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO::ENGENHARIA DO PRODUTO::ERGONOMIA
• Link de acesso: http://hdl.handle.net/11422/13280

In this dissertation, we explore the theme of ergonomics in the Quality Management System certification process, employed in building maintenance of a social R&D organization, specifically in maintenance service in split air conditioning. As a specific topic, we approached handling maintenance from the request to the execution of the service, with the aim of contributing to the design of information technology that allows a more adequate diagnosis of the request, as well as the creation of a list of patterns, which meet the requirements of NBR ISO 9001, in its version 2015. The empirical study was carried out through an ergonomic analysis in the building maintenance sector, seeking to understand the systematics of the activity performed. In view of the results obtained, it was possible to show how variability management helps in proposing patterns that meet ISO 9001 requirements, as well as in the development of support technologies and consequently the improvement of building maintenance quality.