Desempenho humano e a contribuição para a qualidade do produto na percepção de operários e gestores: uma análise de empresa calçadista no estado da Paraíba

• Ano de defesa: 2010
• Autor(a) principal: Araújo, Agnes Campêllo
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal da Paraí­ba; BR; Engenharia de Produção; Programa de Pós-Graduação em Engenharia de Produção; UFPB
• Palavras-chave em Português: Qualidade do produto; Desempenho humano no trabalho - Fatores de influência; Indústria calçadista paraibana; Product quality; Influencing factors in human performance at work; Paraiba s footwear industry; ENGENHARIAS::ENGENHARIA DE PRODUCAO
• Link de acesso: https://repositorio.ufpb.br/jspui/handle/tede/5188

Technological and organizational improvements are directly related to highly competitive market in all sectors. When there s a high competitiveness model, priority is given to the highest quality and therefore quality management. Quality in this scenario is not a term restricted to the finished product, but regards to the whole transformational process of inputs and applying process transforming resources, directly including the human factor, whose participation tends to be more significant, the more intensive the processes become. This study aims to discuss how human performance contributes to the quality of products in an industry notoriously labor-intensive: the footwear industry of the state of Paraiba (PB). The most significant contribution comprises the organizations, because the analysis presented aims to bring to the attention of the managers that such phenomena occur and, more importantly, how they occur. To this end, an adaptation was proposed of the Likert Scale, which allows the classification of a situation viewed as alarming, worrying, reasonable or regular, good, and excellent or great. Moreover, it proposes dimensions, variables and indicators which address the essential requirements to achieve the goals (Quality, Human Performance Factors, and Influence on Human Performance) and questionnaires, which were applied to the managers and workers belonging to a footwear company, located in Campina Grande - PB. Further to this instrument, an on-site non-participatory observation was used as a tool for gathering further information. The results show that both, workers and managers understand the importance of the former for end product quality. However, there are significant differences of thoughts. This points to the need of aligning the thought of managers and workers more accurately, in order to improve performance in accomplishing activities, leading ultimately to: rise in quality and productivity, better profitability, and compliance with deadlines.