Avaliação da satisfação dos usuários de sistemas integrados de gestão (ERP) nas médias empresas de confecção do vestuário de Fortaleza

Detalhes bibliográficos
Ano de defesa: 2012
Autor(a) principal: Teles, Francismilton
Orientador(a): Não Informado pela instituição
Banca de defesa: Não Informado pela instituição
Tipo de documento: Dissertação
Tipo de acesso: Acesso aberto
Idioma: por
Instituição de defesa: Universidade Federal da Paraí­ba
BR
Engenharia de Produção
Programa de Pós Graduação em Engenharia de Produção
UFPB
Programa de Pós-Graduação: Não Informado pela instituição
Departamento: Não Informado pela instituição
País: Não Informado pela instituição
Palavras-chave em Português:
Link de acesso: https://repositorio.ufpb.br/jspui/handle/tede/5210
Resumo: The small and medium businesses are the majority on the national scene, generating jobs and income for the nation. One of the tools that help increase the competitiveness of these companies is the use of Integrated Management Systems (ERP), which, when used properly, assist in planning, management and control. It is very important to check the success of such systems in companies and one of the most widely accepted means of analyzing them is by evaluating the satisfaction of its users. This paper assesses the satisfaction of users of ERP systems in medium-sized manufacturing clothing in Fortaleza, one of the largest clothing from Brazil. The method used was the Survey Research, through which 117 users were interviewed in 25 companies and followed the evaluation model customized by Ely (2010), which are evaluated quantitatively the satisfaction of end users and key users of an ERP system . The results show, in general, users are satisfied with the ERP systems implemented. It was also verified by multivariate analysis, the model used was appropriate to the context of medium-sized enterprises, because the statistical tests (Cronbach's alpha, Bartlett's sphericity and KMO) scores were very reliable.