Melhoria de um processo intensivo em conhecimento: elaboração de edital de licitação na Universidade Federal do Rio Grande do Norte

• Ano de defesa: 2016
• Autor(a) principal: Meira, Julio Cesar de Medeiros
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal da Paraíba; Brasil; Educação; Programa de Pós-Graduação em Mestrado em Gestão de Organizações Aprendentes; UFPB
• Palavras-chave em Português: Edital de licitação; Bidding notice; Processo intensivo em conhecimento; Melhoria de processos; Knowledge-intensive process; Process management; CIENCIAS HUMANAS::EDUCACAO
• Link de acesso: https://repositorio.ufpb.br/jspui/handle/tede/8631

The performance of organizations is related to the level of response given to the environment. The process improvement is strategic because it is also through the processes that the organization responds to its environment. The invitation to bid drafting process should be played by all direct or indirect public administration and is part of a regulated environment. Once this process is not fully specified in the legislation and presents a complex way, it intensively requires knowledge of their specific. The government must manage their complex processes through continuous improvement of management and to this end it is necessary to explore the various components of the process, and perform your mapping. The aim of this work is to investigate the applicability of the Improvement of Knowledge-intensive Business Process to optimize the preparation of bidding documents process at the Universidade Federal do Rio Grande do Norte. This research of applied nature, had the population participants of this process and the sample was selected by intentional criteria such as availability and experience in invitation to bid drafting process execution. Data collection was carried out unstructured interviews with the participants. Historical data and reference on the implementation of the notice of preparation process were collected by consulting bidding process completed, as well as legislation and case law on bidding mode trading on its electronic form. The Data analysis was done based on content analysis. The process management was conducted in accordance with Knowledge-intensive Business Process Improvement methodology (KBPI) and the process map representation we used the standard notation and Business Process Modeling Notation (BPMN). This research developed a map for the study process and the results achieved have suggested some improvements and the use of appropriate tools for storing information and objective knowledge and the development of a monitoring panel process from the model developed for this study.