Atendimento Integralizado na Faculdade de Odontologia da Universidade Federal de Minas Gerais: perspectiva ou realidade

• Ano de defesa: 2008
• Autor(a) principal: Giselle Cabral da Costa
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de Minas Gerais; UFMG
• Palavras-chave em Português: Saúde Coletiva; Acolhimento; Ética; Assistência Odontológica Integral; Assistência odontológica
• Link de acesso: http://hdl.handle.net/1843/ZMRO-8EHRV9

The principle of integrality as an attribute of healthcare practice encompasses values and dimensions such as fostering, ties, accountability and quality care. The attitude of the healthcare professional with regard to his/her clinical conduct and work team requires care, respect, responsibility and ethical-humanistic references. The reflexive process thereby established produces a different type of understanding with regard to fostering, which can also be perceived as a strategy for reorganizing healthcare services. This purpose of this strategy is to invert the mindset of the organization and functioning of the healthcare service, prioritizing the needs of the clientele over the previous physician-centered modus operandi. The aim of the present study was to assess these precepts in the care and teaching practices at a dental school. As a guiding force for the assessment of integrality focused on fostering, the methodological strategy proposed by Silva Júnior & Mascarenhas (2004) was employed. Patients, students, employees and teachers at this institution were interviewed and a qualitative study was carried out, with data analysis based on the Discourse of the Collective Subject. The greatest challenged encountered in the Organizational Access aspect was related to the capacity to offer care to more clients. Within the Professional Stance item, dissatisfaction was observed among all groups regarding the established relationship between team members. Regarding the Technical Aspects, the greatest problem encountered concerns the difficulty in establishing true teamwork between the referral and counter-referral clinics. From these findings, there is a real need to change the profile of all those involved in the teaching/care process at the institution, as its role in offering care and teaching within the context of a fostering attitude is inevitably weakened.