Monitoração Ambiental: um estudo de caso em Empresas do setor de Telecomunicações

• Ano de defesa: 2002
• Autor(a) principal: Celia da Consolacao Dias
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de Minas Gerais; UFMG
• Palavras-chave em Português: Telecomunicações; Ciência da informação; Tecnologia da informação; Ambiente organizacional; Gerenciamento da informação
• Link de acesso: http://hdl.handle.net/1843/LHLS-69VN79

The purpose of this research is to study the monitoring of the external environment. It was carried out in three operational companies from the telecommunication industry field. It has selected the interview as a tool for the data collecting aiming to verify the following aspects: first, to verify which are the monitoring categories used in this organizational environmental: secondly, how such categories are collected and how this information is made available to the managers and is captured in the external environment and , finally, how they influence the whole process. Besides that, this study investigates the information sources employed by the companies, the technological information tools used to store and made available to the internal clients and the kinds of professional profiles involved in the process of monitoring the external environment.