Detalhes bibliográficos
| Ano de defesa: |
2018 |
| Autor(a) principal: |
Lombardi, Leandro
 |
| Orientador(a): |
Bevilacqua, Solon
|
| Banca de defesa: |
Bevilacqua, Solon,
Carvalho, Willer Luciano,
Belchior, Fernando Nunes |
| Tipo de documento: |
Dissertação
|
| Tipo de acesso: |
Acesso aberto |
| Idioma: |
por |
| Instituição de defesa: |
Universidade Federal de Goiás
|
| Programa de Pós-Graduação: |
PROFIAP - Programa de Pós-graduação em Administração Pública Andifes (FCT)
|
| Departamento: |
Faculdade de Ciências e Tecnologia - FCT (RG)
|
| País: |
Brasil
|
| Palavras-chave em Português: |
|
| Área do conhecimento CNPq: |
|
| Link de acesso: |
http://repositorio.bc.ufg.br/tede/handle/tede/8287
|
Resumo: |
In modern societies, democracy can be measured by the level of society's presence in the management of public policies. Among the different channels that allow this cooperation, the ombudsman, seen as an instrument of social participation and transparency, has the competence to attend to the citizens' wishes before the institutions and, therefore, to materialize their demands in effective actions. In this study, which had the object of Case Study the Inmetro, a comparative diagnosis was made of the results presented by its Ombudsman. The Content Analysis methodology was also applied in the records sent to the Ombudsman's Office, using the Iramuteq program. As a result, a proposal for intervention was consolidated focusing on broadening the concepts of transparency and social participation in order to make the Ombudsman's Office a full channel in its activities, strengthening the citizen-institution relationship and adjusting the work performed to the needs of society. |
