Melhoria de processos de tecnologia da informação multi-modelo

• Ano de defesa: 2010
• Autor(a) principal: MENDES, Fabiana Freitas
• Orientador(a): OLIVEIRA, Juliano Lopes de
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal de Goiás
• Programa de Pós-Graduação: Mestrado em Ciência da Computação
• Departamento: Ciências Exatas e da Terra - Ciências da Computação
• País: BR
• Palavras-chave em Português: Qualidade de Software; Melhoria de Processos Multi-Modelo; Modelos e Normas de Qualidade
• Palavras-chave em Inglês: software quality; Multi Model Process Improvement; Quality Model and Standards
• Área do conhecimento CNPq: CNPQ::CIENCIAS EXATAS E DA TERRA::CIENCIA DA COMPUTACAO::METODOLOGIA E TECNICAS DA COMPUTACAO::SISTEMAS DE INFORMACAO
• Link de acesso: http://repositorio.bc.ufg.br/tede/handle/tde/527

To use just one quality model in a Information Technology Process Improvement (ITPI) iniciative means just one: language, thought about how to fit organization needs, and way to conduct improvements and appraisals. Despite, to use just one model also means it could exist other ways to deal with ITIPI needs, but this is not going to be considered. To use more than one model, hence, means to model a best solution. Mono-Model ITPI initiatives have similar nature if compared with multi-model initiatives. However, there are multi-model specific challenges like: integration of improvement initiatives, of appraisals, and of quality model. Despite of being possible to model better solutions through multi model ITPI, there are little works about it. This research review works related to this subject, presents challenges multi-model list, and comes up with an approach to deal with these challenges. This approach has the advantage to be independent of the conduct method of improvement, quality model or project improvement phase.