Análise do processo de contratação de terceiros, visando a melhoria contínua: um estudo de caso

• Ano de defesa: 2003
• Autor(a) principal: Silva, Eduardo Goncalves Thaumaturgo da
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Programa de Pós-graduação em Sistemas de Gestão; Segurança do Trabalho, Meio-ambiente, Gestão pela Qualidade Total
• Palavras-chave em Português: Terceirização; contratos; melhorias; Outsourcing; contracts; improvements; CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
• Link de acesso: https://app.uff.br/riuff/handle/1/21339

This research has analyzed the outsourcing process in the studied company. aims to consider improvements on the internal process. It was suported by technical books, internal documents and field inspections. In despite of the outsourcing process in the studied company has been renewing for a long time, the improvement of the technical specifications and the contracts, aiming to build a model more suitable to the company profile and its needs, doesn´t achieve totaly the company needs yet. That´s why , proposals of improvements has been presented, in order to eliminate or to minimize these problems, improving the outsourcing process and consequently the quality of services