A RELAÇÃO ENTRE O NÍVEL DE CMMI (CAPABILITY MATURITY MODEL INTEGRATION) PERCEBIDA POR GRUPOS DE DESENVOLVEDORES DE SOFTWARE E A QUALIDADE PERCEBIDA PELOS USUÁRIOS DE SISTEMAS DE GESTÃO: CASO ECT

• Ano de defesa: 2006
• Autor(a) principal: Hardman, Paulo Roberto
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Programa de Pós-graduação em Sistemas de Gestão; Segurança do Trabalho, Meio-ambiente, Gestão pela Qualidade Total
• Palavras-chave em Português: Desenvolvimento de aplicações de software; Qualidade percebida; CMMI; Processos; Sistema Informatizado de Gestão Integrada; Software development; measured; CMMI - Capability Maturity Model Integration; Process; Enterprise Resources Planning; Quality perception; CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
• Link de acesso: https://app.uff.br/riuff/handle/1/18265

This objective of this research is to identify the relation between the quality of the process of software development measured by the CMMI - Capability Maturity Model Integration of Software and the quality of the processes of business, technology, optimized and integrated by Enterprise Resources Planning, perceived by the users of Enterprise Resources Planning .The theoretical reference consisted of the Capability Maturity Model Integration of Software, developed by the Software Engineering Institute da Carnigie Mellon University, Pittsburgh, United States of America and the Service Quality Framework known as SERVQUA, developed by Parasuraman, Leonard L. Berry e Valerie A. Zeithaml. The purpose of this study was to evaluate if the use of the CMMI (Capability Maturity Model Integration of Software) on the system project s development of technology management which integrates and optimizes business processes at the company, results on the improvement of the applications development in organizations that work and make use of software technologies, perception of developer groups, and if integrated and optimized business processes which use systems developed and implemented with the use of CMMI present excellence in quality, in the quality perception by system users.