Aspectos críticos para implantação da norma NBR ISO/IEC 17025:2005 em laboratório de ensaio e calibração: estudo de caso em uma instituição pública

• Ano de defesa: 2013
• Autor(a) principal: Castro, Denise Confar Carvalho de
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Programa de Pós-graduação em Sistemas de Gestão; Segurança do Trabalho, Meio-ambiente, Gestão pela Qualidade Total
• Palavras-chave em Português: ABNT NBR ISO/IEC 17025:2005; Sistema da qualidade; Aspectos críticos; Melhoria contínua; KEYWORDS: ISO / IEC 17025:2005; Quality system; Critical aspects; Continuous improvement; CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
• Link de acesso: https://app.uff.br/riuff/handle/1/20750

The public institution aims to promote excellence in public management to contribute to the quality of services provided to its customers and to increase competitiveness in the country, as well as its international projection. A technical barrier to trade that can lead to dissatisfaction and achieve the reputation of the institution is failing the test or calibration results and measurement data, thereby accreditation is regarded as the first essential step to facilitate the mutual acceptance of test results and calibration or measurement data. For recognition, laboratories need to demonstrate full compliance with both the sections of ISO / IEC 17025:2005, ie management and technical requirements. This research aims to discuss the critical aspects for implementation of ABNT NBR ISO / IEC 17025:2005 for calibration and testing of a Public Institution seeking accreditation of its laboratories with INMETRO, national accreditation body Laboratories. Besides getting preventive, corrective and improvement actions continues guidelines. Furthermore, the methodology used was to conduct a literature search and apply a questionnaire to identify the degree of agreement / disagreement of the foundations of the standard servers. Analysis of the results showed that the critical issues were: commitment, training, resources (infrastructure, human) and culture