UM ESTUDO COMPARATIVO ENTRE MODALIDADES DE ASSISTÊNCIA À SAÚDE SUPLEMENTAR: ESTUDO DE CASO EM UMA AUTARQUIA FEDERAL DO SETOR NUCLEAR.

• Ano de defesa: 2012
• Autor(a) principal: Marins, Mirtes Nunes de
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Programa de Pós-graduação em Sistemas de Gestão; Segurança do Trabalho, Meio-ambiente, Gestão pela Qualidade Total
• Palavras-chave em Português: Saúde suplementar; Operadora de saúde; Método AHP; Supplemental healthcare; Healthcare operator; AHP method; CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
• Link de acesso: https://app.uff.br/riuff/handle/1/19874

Public health in Brazil presents a critic picture of abandonment and scrapping, forcing the Brazilian citizen to seek for private health services. Through the acquisition of supplemental health insurance or plans, the beneficiary deposits hope of getting decent, humane and modern attendance for his/her family. This study proposes to identify a satisfactory supplemental healthcare operator in relation to the criteria of economicity to the Federal Autarchy, providing the necessary tranquility in the aspects of health and wellness and having their servers and dependents as beneficiaries. In this context, supplemental healthcare operators face a major challenge, as they offer the beneficiary a service that may generate controversy, given its assistance characteristic. The goal is to search and analyze supplemental healthcare operators, creating a decision support environment for supplemental healthcare area. With approach in the Quality Information Program of Private Insurance Healthcare Providers from the National Regulatory Agency for Private Health Insurance and Plans, inherent of the aspects: healthcare, structure and performance, satisfaction of beneficiaries and price lists applied in the market. This is a research of applied nature with exploratory and qualitative approach, with nonprobabilistic sample, having as object population the 05 largest private healthcare operators that work in the state capital of Rio de Janeiro. Based on the Analytic Hierarchy Process (AHP) method, which organized the multiple criteria and subcriteria decision in hierarchical forms, provided a satisfactory result, since the objectives were achieved, demonstrating success in the use of AHP as an important tool for decision aid. In spite of being currently one of the most talked-about and put into practice methods of multi-criteria decisions involving complexity and subjectivity, it presents the side effect called rank reversal. Among the criticisms AHP suffers, this is the most controversial one. In order to prove the consistency and validity of the study, were performed two additional evaluations excluding randomly a criterion and an alternative.