A Qualidade em Serviços de informação através dos Portais do Conhecimento

• Ano de defesa: 2012
• Autor(a) principal: Januario, André Novais
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Programa de Pós-graduação em Sistemas de Gestão; Segurança do Trabalho, Meio-ambiente, Gestão pela Qualidade Total
• Palavras-chave em Português: Gestão do Conhecimento; Qualidade; Avaliação de Portal; Knowledge Management; Quality; Assessment Portal; CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
• Link de acesso: https://app.uff.br/riuff/handle/1/20047

Given the need for institutions to prepare for the future because of the speed of emergence of new technologies, it is essential to monitor market trends in order to promote the advancement of research and technological development. This dissertation aims at evaluating and diagnose service quality information on Nuclear Knowledge Portal of the National Commission of Nuclear Energy, proposing a process improvement-oriented Knowledge Management based on the fundamentals of Total Quality Management (TQM). The work is based on a literature review on the topic of evaluation of Portal, in order to investigate further whether it is using the capabilities available today on the internet, so that this study is an adaptation of the model proposed by ISO / IEC 9126 (former NBR 13596) and software quality evaluation model proposed by portals Vilella (2003). The results allowed to conclude that the Nuclear Knowledge Portal is a great channel to disseminate information in the nuclear area, however makes a limited use of the potential of Knowledge Management. The work also helped to confirm that the Portal should become a strategic tool for competitiveness continuously adding value, since it must contain capture, transfer and create knowledge, thus following the market trends for the purpose of promoting the advancement of research and technological development.