Desenvolvimento de software de gerenciamento de riscos de saúde em serviços de diagnóstico por imagem

• Ano de defesa: 2021
• Autor(a) principal: Pereira, Milena Rubim Gomes
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal do Espírito Santo; BR; Mestrado em Saúde Coletiva; Centro de Ciências da Saúde; UFES; Programa de Pós-Graduação em Saúde Coletiva
• Palavras-chave em Português: Segurança do paciente; gestão da qualidade; gestão de riscos; tecnologia; diagnóstico por imagem; subject.br-rjbn; Saúde Coletiva
• Link de acesso: http://repositorio.ufes.br/handle/10/15071

Introduction: Included in quality management and patient safety is risk management. Health risk management is the process that organizes, plans, controls and directs resources to minimize or control health risks within the institution. Diagnostic imaging services are services that have risks that can be manageable, but there is no specific tool to carry out this control. There are manual methods to carry out risk management in radiology services, but to ensure that they are being managed in a systemic way, it is necessary to develop mechanisms to assist management. From this perspective, the creation of risk management software in radiology services will carry out a personalized monitoring of the existing risks in the service. Objectives: To develop a software for managing health risks in the diagnostic imaging service. Methodology: This is an applied research on technological development carried out in three stages: integrative literature review, online Delphi stage and software construction. With the integrative review, a survey of the risks already described in the literature was carried out. The online Delphi Step validated these risks and also surveyed others according to professional experience. Finally, the software was built according to the risks obtained. Results: 40 risks divided into 05 types of exams were raised through the Delphi Online step. There was also a survey of 10 process failures. A conceptual map was produced by CmapTools® and a command board was created for the production of the software's screens. The result was the development of software that contributes to better health risk management in diagnostic imaging services, which can generate actions to prevent and treat the risks and events of the service. Conclusion: The main findings of this research were the risks and failures of processes raised and validated and the production of software using these data. With this research, it can be concluded that there is a need for greater knowledge of the basic concepts of quality management, patient safety and risk management, by the multidisciplinary team of the Diagnostic Imaging Centers. The professional nurse is fundamental in risk management, but the involvement of the entire team enriches the analysis and effectiveness of the actions proposed to minimize or mitigate risks. It is perceived the need to continue this research by validating the tool through the implementation and evaluation in loco.