Avaliação de um serviço de dependência química sob a ótica dos usuários, com foco no acolhimento e nas tecnologias leves

• Ano de defesa: 2013
• Autor(a) principal: Silva, Rosa Helena Gomes da
• Tipo de documento: Dissertação
• Tipo de acesso: Acesso aberto
• Idioma: por
• Instituição de defesa: Universidade Federal do Espírito Santo; BR; Mestrado em Saúde Coletiva; Centro de Ciências da Saúde; UFES; Programa de Pós-Graduação em Saúde Coletiva
• Palavras-chave em Português: Mental health; Mental health services; Health services evaluation; Acolhimento; Avaliação de serviços de saúde; Saúde mental; Satisfação do consumidor; Serviços de saúde mental; Saúde Coletiva; 614
• Link de acesso: http://repositorio.ufes.br/handle/10/5522

The parameters used in assisting health services do not adapt fully to the reality of mental health services, so it is important to conduct studies that seek to evaluate the quality of services in this area. Therefore, the objective of this study was to evaluate the quality of the actions developed by a rehabilitation program the health of users of psychoactive substances. This is an evaluation research, in which the evaluation will comprise the dimensions structure, process and outcomes according to Donabedian's propositions, being composed of a cross-sectional study and a case study with a qualitative approach. In a cross-sectional study population will consist of professionals, users and families understand the program and the sample of 40 users and 40 family members, will be used scales SATIS-BR, BR-IMPACT and EMP questionnaires and semi-estrtuturados applied to the coordinator and professional proposed by Kantorsy in his research in 2005 and adapted by researchers. The data will be analyzed with the aid of the Statistical Package for Social Science (SPSS 17). Make use of the univariate analysis for the description of quantitative variables related quality service and bivariate analysis to verify the quality of service and the independent variables through the chi-square test with a significance level of 5%. A case study qualitative will be developed from the Fourth Generation Evaluation, proposed by Lincoln and Guba in 1989 and adapted by Wetzel in 2005, 12 professionals will be subject of the program, the instrument will be a roadmap for semi-structured questions directed to the weaknesses and strengths of the program and the data collected will be recorded, transcribed and studied by the technique of content analysis based Bardin. It is expected, based on the data generated, provide subsidies to improve the actions taken by the program.